What our Customer's Say

12th March 2024
This was my first very first visit to the shop and the shop is beautiful!. The customer service is exceptional...... so helpful, and so knowledgeable. My visit was brilliant. I will definitely shop there again.

1st March 2024
"Aurora yarns": Loved all the yarns-enjoy using them with the varying colours.Great service as always with really easy website and delivery excellent.

18th January 2024
Very pleased with my purchase and how quickly it was delivered. Many thanks for your help with this .SC

25th September 2023
"Really great service!" Great yarn ..great service...great little business!

24th August 2023
I was very pleased with the service received. Quick delivery of exactly what I wanted and I even got a phonecall checking I'd ordered the right size of needles. Thank you 

17th May 2023
"Rico gold yarn" Delivery was swift, packaging was good, product fulfilled the purpose.

29th April 2023
I was really impressed with the service and help given with my order. The yarn is lovely and I'm making progress! Have recommended you to others.

6th February 2023
This was my first order with yourselves. The order process was easy and smooth, I was kept updated, my purchase was despatched straight away and received within 2 days. The buttons are beautiful and exactly as described. A faultless service. Thank you

30th January 2023
I recently rang for some advice on colours of yarn before ordering, (after Googling a certain colour of WYS yarn that I was looking for and your shop popped up). You could not have been more helpful, and my order arrived quickly too, so a great shopping experience all round, thank you, I will certainly shop with you again. Many thanks

27th January 2023
Thank you so much for my recent purchase of wool. I did need more than you had in stock and it was very kind and thoughtful of you to ring me and let me know you had found some more and would send it to me. Don't often get good customer service these days, nobody seems to be bothered, so thanks.

27th September 2022
Once again, a very efficient service. Sue is always so helpful with my constant questions. So pleased that l was given the website to purchase wool from during lockdown. Used it ever since and never been disappointed. Would highly recommend. A grateful customer 

15th September 2022
Great pattern, just what I was looking for. Prompt delivery and I would order again from Cottontail Crafts. Thank you. 

9th September 2022
Dearest Sue, the order that received was absolutely perfect, when I first open the parcel, I spent at least ten to fifteen minutes It's a just looking, feeling it pressing my nose into each ball. I love everything about knitting especially spending time with a new delivery. I'm like a child with a new toy. Everything about the delivery is what I wanted, I was so pleased and started the blanket the next day. I heard a keen knitter on TV say There are those who, knit and those who can't not knit and this I am. I am a KNITAHOLIC.   And I hope that I never recover!! I truly want to come down to see you in Settle at the shop once I've got a car. I'm looking forward to seeing you shop and best of all to meet you. Your Wool shop is a great place, and the online service is fabulous too. Plus, customers can telephone the shop and get advice straight away. It's fantastic. Just carry on being you. All my love.

4th September 2022
My order arrived promptly and was well packed. I will certainly be ordering from you again as I like to support small businesses.

12th August 2022
Morning Sue. Your website was very easy to use and you provide a fast and efficient delivery service.
I haven't started to knit my cushions as yet, it's just too hot. 

7th July 2022
I purchased some Emma Ball designs for my knitting alcoholic friends birthday!   So impressed with these and will purchase some myself in the near future! I am always so pleased to deal with Sue at Cottontail Crafts as nothing is too much trouble for her. The orders are always dealt with efficiently and promptly. Very well packaged.  Should I ever get a problem, I know Sue is always on hand to help. No hesitation in recommending Cottontail Crafts to my friends.

17th May 2022
Hi Sue, I live in London and visit Settle frequently. If I want to buy wool or get bits of sewing/haberdashery I wait until I visit you. Far easier than heading in to John Lewis or buying on the internet. I know I have just bought some wool from you on the internet – but I knew what I was getting having seen it in the shop.
A great shop. Many thanks

1st May 2022
Absolutely delighted with the purchase and already using the pattern to knit up some lovely thick merino wool.  Website was easy to navigate, purchasing easy and the item arrived quickly and well packed. Definitely going to be back, both to website and to shop when we get back up North again!

30th April 2022
Yes, everything is fine. Really pleased and arrived quickly, thank you XX 

25th April 2022
What can i say? Have used your online shop now for the last year (maybe longer). Every time delivery is quick and the wool is lovely quality. You are definitely my go to place. Looking forward to visiting the shop one day.

28th March 2022
Thanks once again for a very efficient service. Also Sue is always most helpful about any queries l might have regarding suitability of a different yarn to use with my chosen pattern. 

15th February 2022

"Excellent" Product arrived very well packaged and promptly. Item was exactly as shown online. Would definitely recommend, and will use again.

14th February 2022

Thank you for Yr prompt service, received delivery of my wool this am. Excellent.  Appreciatively yrs.

11th February 2022
"Beautiful jacket pattern" Excellent service. Pattern arrived in a protective envelope so absolutely pristine. Would shop here again

22nd January 2022
Thank you for your usual swift service in sending my recent order.  I am now starting on my new year projects. This wool King Cloe Cherish I have not used before and I am enjoying seeing how the random colouring works.

23rd December 2021
Hi Sue, I just want to thank you so much for sending my order so quickly  (3 balls of Sirdar Jewelspun). The yarn looks fabulous and I can't wait to get started knitting! Your prompt postage means I will have some lovely knitting to do over the Christmas period. Thanks again and the very best to you and your loved ones this Christmas.

19th December 2021
"Sooo Soft"  This is the second item I have knitted in Driftwood. It knits beautifully to tension, is so soft. Even after several washers it still looks gorgeous, and always gets comments when I wear it.

10th December 2021
"Excellent service"  Sue was extremely helpful in ensuring that we got exactly what we wanted. Delivery was very quick.

16th October 2021
Thank you for posting these socks. The help and service both in the shop and by post is first class. I look forward to dealing with you in the future. Thank you.

1st October 2021

"Knitting Pattern" I haven't used the pattern yet but it looks very nice. Arrived on time with good delivery details via email. I will use Cottontails again in the near future.

28th September 2021
"Great service" Quickly dealt with my query and posted out same day. Definitely would order from them again. Thank you Jane

26th September 2021
I was very pleased with your service and love the pattern. Thankyou 

19th September 2021
I received the "Twenty to Knit" Teddy bear books within 48 hrs of ordering - one book was for a friend (she's happy) and I started my first Teddy within the same day!  Such excellent and friendly service. Sue never disappoints with support and advice if it is ever required. 

19th September 2021
Fast delivery, good quality of item. good value for money.

15th September 2021
Hi Cottontail Craft, I live in Bristol but was recently on holiday in Yorkshire. I dropped into your shop as a friend recommended it (she had been to a wedding in Settle pre-Covid). I was able to get what I needed following advice from the lady in the shop. I am new to crocheting after years as a knitter. Afterwards I was looking to buy a couple more items on line from the same range (both the yarn and the lovely crochet hooks) and your name popped up. So I decided to buy (more than planned!!!) from you, as a small retailer, rather than from a bigger chain. Very pleased with my purchases- still early days on crocheting! Hope to drop in again when I am next in your part of the world! Take care and stay safe.

13th September 2021
My order arrived safely this morning and I'd like to thank you for your excellent service, prompt delivery and the little gift you included. What a lovely surprise, I shall definitely order from you again.

11th September 2021
Thank you for my recent purchase, arrived in good condition and very quickly. Will use Cottontail Crafts again for wool, good value for money.

22nd August 2021
Thank you so much for the beautiful Christmas panel, and the fast and efficient service. I was greatly impressed, and know it will be enjoyed by the recipient in due course when I’ve completed sewing. It is intended as a gift. I have doubt I will visit your site again.

28th July 2021
My recent order was everything I needed and more, the customer service was exceptional and nothing was too much trouble. All items are great and will certainly buy from again in the future, very pleased to find this company.

7th June 2021
This was my first order from Cottontail Crafts. The service was excellent with Sue calling me to clarify the details of my order and ensure that I got what I needed. The delivery was quick and the package was beautifully wrapped. Thank you! 

21st May 2021
As always, my goods arrived safely, speedily and well packaged.    In fact, the Fjord wool purchased, I was fascinated by the colours and started a pair of mittens that evening. Finished over 2 days, knitted up quickly and it was great to see colours emerge.    Sue is such a caring person, and always on hand to help with problems arising from any of the products she sells,  helping crafters relax and enjoy.  I shall be back! 

8th May 2021
My wool arrived today.  What an amazing service - thank you so much.  I am really pleased with the colour.  As it turns out it is more what I had in mind, so I'm glad there was not enough of the Tiree! Looking forward to getting started on my cardigan and to ordering from you again.

22nd April 2021
"Fat quarter floral Black 391" This and all four I purchased recently were of very good quality. My online order was despatched same day, a superb service. Also a hand written note on the bottom of invoice makes Cottontail a very personal service.

19th April 2021
Thanks for the extra wool and how delightful to have a personal msg from you. The dye lots did match!

7th April 2021
I'm so enjoying the Cherish DK wool recently purchased. Soft and so easy to knit.     As always, the parcel arrived promptly and so well packed.    Sue is such a caring person and it is always a great pleasure shopping with Cotton Tail Crafts, knowing that should I need help with a project, help is at hand.  Thank you and I'm already thinking of my next project! 

5th April 2021
Very pleased with my order. No problems in getting it from start to finish. Thank you so much. Would definitely recommend

29th March 2021
Excellent service once again and Sue as usual was most helpful so glad l have found a reliable and helpful web site to obtain wool during these different and difficult times. Hope one day l might even be able to visit the shop   

27th March 2021

I love using Cottontail Crafts, there are very competitive price wise, dispatch is quick, most orders same day. I also know from previous experience when something I've ordered has been out of stock you get a very nice phone call apologizing and asking if you wish to wait for it to come back into stock, an offer of an alternative or your money back. Love using small businesses much more personal and efficient than big companies.

25th March 2021
Can I just say thank you for your prompt attention to my orders during the last year. Knitting has been my lifesaver during the pandemic and you have been lovely to deal with. I hope some day to come and visit your shop. I hope you and yours are safe and well.

25th March 2021
Throughout the lockdown I have been able to work on my projects because you have been helping me get my wool. In this lockdown I could not get out and garden so crochet filled my time. I am on lockdown blanket 3 now. Thank you! 

23rd March 2021

Definitely enjoyed shopping and talking with you. Many thanks for 5 star service. 

20th March 2021

Thank you so much Sue for the fabulous parcel which arrived safely yesterday. Thank you too for the little bag to help me with the design for using the decorative zip. That is really kind and I'll have a play this afternoon I think. Once again thank you for your enthusiasm and for being there.

18th March 2021
"Great" The wool is lovely. The service from Cottontail was second to none. Quick delivery and very helpful staff.

16th March 2021
Really nice yarn to knit with, lovely feel and my friend who I knitted it for is delighted with her new warm and cozy jumper. Exceptional service from Sue also - ordered Midnight, despatched by 9.30 and delivered 48hrs later. Brilliant!

15th March 2021
Excellent service once again and Sue is so helpful. Thanks once again. Helps to keep one sane during lockdown ��‍♀️

13th March 2021
I was very impressed with the service I received from Cottontail Crafts. Prompt replies to emails and helpful comments. Also quick delivery. Would definitely use you again.

4th March 2021

My recent order arrived safely and so well packed.  Always so happy shopping with Cotton Tail Crafts.  Using their website is easy and so much choice whatever the craft chosen to do. Sue is always an enormous help and full of inspiration.

3rd March 2021

"Beautiful Yarn" This yarn is joy to knit with. Very soft and gives excellent stitch definition. The colours are rich but delicate. It was delivered very promptly with no excess packaging and it helps support a small rural business. What's not to like?

28th February 2021
So glad to have Cottontail Crafts to provide me with my craft materials. It is easy to order on line and collect from the shop which is a quick method of getting the items one needs.  Very much appreciated.

26th February
Many thanks for sorting out my recent order. As usual it was dealt with promptly and quickly, thanks also for the follow up call to answer my query. I’ll need some buttons soon and some more wool, I love looking at your website! Many thanks (Again)

25th February 2021
Thanks as always Sue for the speedy service and advice and for the extra crochet hook! Very kind.

21st February 2021
Thank you for the quick well packed delivery of the wool order. I am enjoying getting on with my knitting project. Look forward to ordering again from you in the future!

15th February 2021
Just to say thank you for your very efficient service. I have just received the wool and am very pleased with it.

11th February 2021

These were the 9th pair of woollen socks I’ve bought from you since we discovered them in the summer. They are amazing, they haven’t left our feet all winter! We wear them all the time and we call them “magic socks”!! The service from Cottontail Crafts was excellent, the updates on the progress of the order were speedy and the socks were delivered really quickly. I know they will be appreciated for my daughters birthday.

7th February 2021

Thank you Cottontails! I have made some lovely presents in the form of bags with the material. I am new to sewing but so enjoying it. The fabric and your quick service is great.

5th February 2021
Absolutely brilliant service offered by Sue. Very quick and efficient as well as being very helpful and obliging. Thanks Sue.

5th February 2021

Good service would recommend. Delivery arrived quite quick after order and the product was just described

4th February 2021
I recently ordered some Snuggly Peter Pan wool from you and just wanted to say a huge thank you for your incredibly quick and efficient service. In these strange and challenging times, all too often there is the attached message ” deliveries may be disrupted due to Covid!”, 
therefore it was so refreshing to experience such a prompt and effective delivery. I live in Otley so not too far away from Settle and when we return to a more normal way of life, I look forward to popping up for a browse! Thanks once again.

4th February 2021

My recent shopping experience was very good, products arrived quickly and as ordered. There was a wide choice and I found what I wanted easily. It was my first purchase from you but unlikely to be the last. Thank you.

3rd February 2021

"Excellent service" Very impressed with the speedy service especially with the current situation. Also very pleased with the goods. Thank you.

2nd February 2021

Hi Sue, Thank you for the lovely material, arrived so promptly and beautifully wrapped. Many thanks

2nd February 2021
Once again, my order arrived within two days.  The new Hayfield DK wool I ordered is great.  Such lovely colours to brighten our days and great value.  I never hesitate to order from Cotton Tail Crafts, nothing is any trouble and using their website is easy and fuss free.

2nd February 2021
I ordered the wool to help me complete a project, having been unable to find any locally. The service was speedy and I received the wool within the expected time. I will definitely use Cottontail Crafts again.

31st January 2021
"Excellent service" Couldn’t ask for better service. Thank you. Original plans to collect were hampered by snow and Sue was very accommodating when asked to change to postal delivery. Goods arrived in good time and were well packed to protect pattern and yarn from damage in transit. Have recommended Cottontail Crafts to friends.

30th January 2021
"Great service" Really good service, pattern arrived well packaged, in perfect condition.

28th January 2021

Thank you so much for not only having the knitting wool I needed in stock but also for sending me my order more promptly than I had expected considering the difficult times we are living through. I had decided to knit my daughter a shawl for Christmas based on a baby blanket pattern. However it soon became very apparent that I had seriously misjudged not only how long it would take me to knit but more importantly, how much yarn I needed. Worse was to follow when I discovered that the King Cole Bramble (Loganberry) I  had chosen, was seriously out of stock ... everywhere! I despaired! Then by chance, I saw your website and couldn't believe my luck when I was able to purchase two balls. These arrived just as I was coming to the end of my original purchase. Thanks to you, I now have a fighting chance of completing my daughter's gift, albeit a little shorter and a little later than at first envisaged, in time for her birthday! So, once again, thank you very much. I now have your website bookmarked into my favourites and definitely hope to be back.

28th January 2021
Thank you for a great service, with my order received in an expected timeframe.  I am now following you on Facebook. Many thanks.

25th January 2021

Hello Sue, The above order arrived today, and I would just like to thank you for your efficient service.  It was brilliant. I do appreciate people that look after their customers. Look forward to ordering again in the future. Many thanks

25th January 2021
Order arrived within 3 days , so very pleased . Knitting away the hours , so will be placing another order soon. Thank you

24th January 2021

It was great! Arrived sooner than expected, I haven't used it yet but looking forward to it  and be sure to use you in the future.

24th January 2021

Thank you for the very speedy dispatch, it arrived on Friday and my project is now underway.

24th January 2021

It was great!  Very pleased with everything.  Thank you.

22nd January 2021
"Fantastic service" Very quick service. Needed some more wool to complete my jumper and within a few days the wool arrived.

19th January 2021

Many thanks for my order which arrived yesterday. Very pleased with my wool and the excellent service, will definitely use you again. 

13th January 2021
"Review of socks" Nice and cosy and he likes the cushioning. I was pleased they were sent so quickly. Thank you

13th January 2021
"Lovely yarn, prompt delivery" This yarn has a lovely texture, and the colour is fabulous. Purchase was easy and delivery prompt. Very happy customer

10th January 2021
Hi just to say the service was  excellent and look forward to using you again.

31st December 2020
The knitting kit was very easy to find and order...and it arrived well packaged and presented very quickly and was just lovely and made the perfect gift for our friend who enjoys knitting, but needs encouraging to do more

28th December 2020

As always, such fantastic service received from Sue.   My order arrived speedily and safely.  No order is too small for Sue considering all the difficult circumstances we all have to endure. If it was not for crafting during these times, my sanity would have completely gone! Wishing all crafters a much better year in 2021, we do not know what is ahead of us - but at least we can have a big stash of things to do, thanks to Cotton Tail Crafts xx

21st December 2020
Hi, thanks so much for the speedy delivery.  Ordered Friday 18 December arrived this morning, Monday 21 December. Amazing service.

13th December 2020 
Once again incredible service! Nothing was too much trouble for Sue.  I needed some help matching a knitting pattern with suitable wool and the advice from Sue was really helpful.  Once I placed the order, I sat back to wait for the delivery, which I expected to take up to a week.  I got very prompt notification that the parcel had been dispatched and it arrived a couple of days later. It's the personal touches that make all the difference.  I didn't feel I was just another customer, I felt Sue really wanted to help. I'll be back.

8th December 2020
"Looking for this pattern for a long time" I lost my copy. The instructions easy to follow. The pattern arrived crease free and quick service as well.

7th December 2020
Absolutely excellent service.  I placed my order and received an email within minutes advising me my order was ready. Thank you, Sue.

3rd December 2020
Efficient speedy service and good quality fabric with colours depicted accurately - Thank you. I don't usually do reviews as I don't like the format they usually take and find them frustrating.

3rd December 2020
Making two purchases recently has been for me totally successful in that products were available in less than 24 hours after ordering . Whilst the shop website is comprehensive , It isn’t ideal not to personally enter the shop to peruse goods but I fully understand the need to comply with Government rules.

30th November 2020
I so enjoy shopping for my craft materials from Cottontail Crafts. My recent order was dealt with so very efficiently,  came well packed and a very speedy delivery.  Crafting helps to keep a level head and relaxed during difficult times.  Thank you Sue and I will be back, no question.  

30th November 2020
I found your website whilst searching for yarn that was unavailable at one of the usual companies I’ve been using since taking up knitting through the lockdown.  So, was very happy to find the elusive yarn available and with excellent service and delivery.  So, I will definitely order in the future as prefer supporting smaller outlets like yourselves.

24th November 2020
Service excellent as was delivery will definitely use again soon. Thank you for the delivery which is now being knitted up by my mother!!

19th November 2020
Very quick service, will be shopping with them Cottontail Crafts again

14th November 2020
Not being able to visit Settle this year, but we hope to, and missing my favourite craft shop, I purchased some stash from Sue's website.  Disappointed? Never!  I saw Cotton Tail Crafts Facebook pages and made my purchases. Cross stitch kits, beautiful soft wool and patterns.  So quick and easy. The package arrived promptly and so well packed.  One or two items for Christmas presents.   I have yet to start on the wool but crafting does help in these strange times and Cotton Tail Crafts are thankfully on hand to help keep us sane!  I so hope to visit soon but if not, the website is to hand. Ordering by telephone is great as a friendly and helpful Sue is there to chat and help.  Keep crafting all! Xx

5th November 2020
Having placed my first ever order with you I would like to thank you for the speed in which my order was processed. I find it a little daunting to order on line as it is so difficult to ‘see’ what you are actually ordering, but I am absolutely thrilled both with the quality and the colour of the wool. I couldn’t gVe chosen anything better had I been in your shop in person. Thank you so much. I would certainly never hesitate to give you absolute recommendation.

3rd November 2020

Thank you for my order, so well wrapped and promptly delivered. Lovely material and colours as expected. Great to get emails informing me of pending delivery. I will be using you again very soon. Hope you survive yet another lockdown!!!

30th October 2020
My email enquiry regarding stock of the pom poms was answered quickly, followed by a prompt despatch of my order. It was great to receive email confirmation of both my order and also of the despatch of order. Great care was taken in the packaging, the Rico Pom Poms were carefully wrapped in protective padding, before being securely packaged. I am currently making winter hats for my granddaughters, which the Pom poms will finish off nicely.  Having stumbled across your company in an internet search, I am so glad that I found you, I will definitely purchase from you again and would have no hesitation in highly recommending you, your service was excellent. Thank you.

28th October 2020
Wool came quickly. It was exactly the match I was looking for. Cottontail were the only company I could find that had the discontinued stock. Company kept me up to date with my order process and delivery date. Would highly recommend them

23rd October 2020
Excellent service - very quick - received my pattern download within 30 mins of order. Will most certainly use again and have no hesitation in recommending to others.

18th October 2020
Your service for buying wool is fantastic very easy and web site is very easy to get round also quick delivery. I would highly recommend buying from Cottontail Crafts. I will buy again from you.

13th October 2020
 I was delighted by your service how quick I received the wool and your prices for your items are very good ,  I will definitely buy from you again and I have forward your web site to a couple friends as well once again thank you .

11th October 2020
My order arrived quickly and well packaged. I was pleased to find a Sirdar pattern that I think has been discontinued. Great service 

8th October 2020
"Christmas Holly"  Very good quality material to work with. Plus the service I get from you is 5 Star as well.

2nd October 2020
The website was straight forward to use and I was very impressed to receive an e mail less than half an hour after ordering to say It was being despatched. The wool came promptly and was well packaged. Great quality wool. I will definitely order from you again.  Thank you

26th September 2020
The service received was excellent and my order was received quickly, I will certainly order from you in the future.

19th September 2020
Thank you so much, I received the yarn today. I'm so glad I found your site on the internet. Again thank you for excellent service.

17th September 2020
What can I say about my recent purchase?  Such fantastic service, as always.  Unfortunately, when placing my order, my system was misbehaving itself.  I had items in my basket but could not access again to add or complete my order and frustration was setting in!    No problem though after calling Sue!  She was able to get everything sorted immediately, even though the shop was busy. Order then completed and within a couple of days, my lovely Crofters wool arrived safely.  I couldn't wait to start unwinding to get started and it is really just so lovely to knit with.  I have no hesitation to recommend the yarn and definitely no hesitation in using Cotton Tail Crafts to anyone.  The customer service makes any crafter feel special.   Crafting of any kind, is very important in these troubled times and it always helps when a special person is able to help to relax.  Thank you.

14th September 2020
Thank you for sending my order so promptly. The fabrics are lovely and came beautifully packed. I have ordered fabrics from you before and will certainly be ordering more in the future.


23rd August 2020
Have ordered from Cottontail Crafts several times recently. Orders have always been sent out very quickly. I feel that I can order from you with complete confidence. Thank you.

21st August 2020
I purchased the Ricorumi Jolly Xmas - Pastel book. It’s a beautiful book with fantastic projects in it. The book arrived quickly and I am really pleased with the customer service I received from Cottontail Crafts. I highly recommend them.

19th August 2020
Good evening, I just wanted to leave a message to say thank you. I thought there was no way I could continue my pattern after messing up so badly, but googled the colour codes in case. Very reasonably priced and speedy in the post. You're life savers, or rather cross stitch savers! Again, thank you!

16th August 2020
I’m delighted with my our jade. I was also impressed with how quickly I received my goods from the point of purchase and will be a happy returning customer.

11th August 2020

Great service, quality fabric

11th August 2020
"Fat quarters" All the materials I received have been lovely to work with, and the service I receive is second to none.

8th August 2020
"Amazing service" - I ordered this kit late in the afternoon and it arrived the next morning!! Very impressed with the fabulous quick service. And the kit itself is lovely.

27th July 2020
Always enjoying holidays in Settle,  which always feels like "home" but more especially when first entering Cottontail Crafts.  Walking into the shop, immediately one feels transformed into a '"craft heaven" with the great abundance of choice of all kinds of wool,  materials plus other craft.  Upon meeting Sue, a friendship was made and continues by ordering on-line and by telephone. I'm currently knitting baby items with the Value DK I purchased recently, and its so nice to work with, soft and fast growing and very good value.   I have not started using the white Sirdar just yet. I never hesitate to recommend Cottontail Crafts to fellow crafters, especially during this difficult year.  Ordering on-line, or by telephone, an order is very swiftly despatched and well packaged. The website is easy to work around.  I must also congratulate Sue for working so very hard long hours and raising much needed funds for Settle by making face coverings in lovely colours and patterns. Really looking forward to visiting Settle again - and very soon we hope!

25th July 2020
Hi there, many thanks for my order, all the materials are gorgeous - I will use again and certainly recommend to friends.

17th July 2020
Thank you for the lovely knitting book Peter Pan babies in cream which I received in the mail today. What a delightful book. I am so please you post to NZ.  I love your website and what you have to offer. I will most certainly purchase from you in the future. Your service is very much appreciated. 

17th July 2020
I have received excellent service from Cottontail Crafts, and am enjoying knitting with the WYS sock yarn purchased. I was particularly delighted to have found that you had in stock a colourway that has been out of stock in many retailers. I shall be shopping with you in future. Thank you

16th July 2020
I was very pleased with my order.  The website was easy to navigate and I found what I wanted relatively quickly. Very happy with the service that I received. Thank you.

6th July 2020
Once again lovely fabric from Cottontail Crafts. Shopping online with the company is a great experience, an easy to navigate website to a brilliant buying experience. A very fast service from buying to receipt of the order with the items are well packaged with a lovely presentation of the fabric, carefully wrapped in tissue paper and tied with ribbon. Postage is extremely reasonable and in my experience the personal touch from Sue is an example of a business that cares about their  customers. I started buying from Sue during lockdown but for all the reasons stated I will continue to use Cottontail’s long after it has ended.

1st July 2020
I came across Cottontail Crafts during lockdown and have constantly found beautiful fabrics that are excellent quality, easy to work with and great fun. I love the red with white hearts and this was a reorder, the ice green with white spots is fantastic as well. All the materials I have ordered are a easy to work with. Along with the fast service, the personal touch and help from Sue help to make Cottontail Crafts my go to choice for fabric. 

27th June 2020
I am very grateful for the processing and posting of my order and everything arrived safe and sound! With very many thanks for your online service

21st June 2020
Brilliant service Sue. I placed an order on a Thursday which was delivered 2 days later. I was pleased to find yarn that has been discontinued by the manufacturers too

18th June 2020
Very happy easy to use web site.kept informed of delivery.  Very quick delivery even in this strange year

13th June 2020
Dear Sue, Thank you so much for the patterns and wool and for your truly excellent customer service.  Your website is excellent, you kept me informed at every stage of the process, handled my order promptly and in a genuinely friendly and personalised way, packaged it well, used a reliable means of delivery, informed me when the parcel had been dispatched, gave me good advice on the package about how to open it safely, and included a hand signed note.  I really appreciate this service and of course the fact that you had the wool I was searching for!   Although you didn't ask for this, I will pass your name on to knitting friends - I just wish my circle was wider. You will be my first port of call when placing online orders. I do hope your business survives these difficult times, and since the best part of luck is preparation, you deserve to.  I will enjoy knitting up this wool and hopefully when it is safe for all concerned to travel again, especially the elderly, I look forward one day to exploring Settle and hope that your business will still be there.

11th June 2020
I would like to thank you once again for a fantastic service and truly lovely material. I really appreciate the fast delivery of my orders and your help and advice with suggestions regarding different fabrics. The black cotton poplin is great to work with and gives a fabulous finish to things I am making. Very reasonably priced and very good postage costs. I will most certainly continue to order from you in the future and thank you for making it all so easy. Kindest regards and stay safe

10th June 2020
Thank you so much for my order. I have visited your shop when we have visited Settle and have always found what I needed. The friendliness of staff and the help is first class. Looking forward to visiting again once we can. Stay safe.

9th June 2020
Thank you for my order. I couldn't be happier with the quality of the goods or indeed with your service, especially in these unprecedented times. Your thoughtfulness was also very welcome as I had ordered separate items at different times with 24hours and you asked if I wanted the orders combined, this was appreciated. Thank you once again

9th June 2020
A really good quality fabric that is easy to work with. I have been using it to make face masks, in the hope that it would encourage children to wear them. That said, it is the mums who want them because of the lovely pattern. I have nothing but the highest praise for Sue and her colleagues. A fantastic service with a really good choice of materials. The delivery is made very quickly and costs are very reasonable. I will certainly keep using Cottontail Crafts. Thank you.

8th June 2020
I was really impressed that you had my order ready within less than 24 hours, particularly at the moment. Friendly service as always, plus a quick chat about sewing bee too when I collected my fabric! I love the fabric and it looks lovely as a dressing gown. Thank you

8th June 2020
Excellent service. Online ordering easy to use. Good comprehensive website. And of course a cheerful person handing over the order at collection! Thank you so much.

7th June 2020
Thank you. What a quick efficient service in these difficult times. Have used the wool my granddaughter wanted a cosy blanket for when she watching TV. Just needed the extra wool to finish it. So two very happy people. Thanks again. Keep safe.

30th May 2020
Thank you so much for your email and all your help in finding the right material for my project.  I appreciate the extra attention given.
30th May 2020
I recently purchased some wool from Cottontail crafts. The wool arrived quickly and was just what I had ordered.  The parcel also contained a lovely note from the owner Sue. I would happily recommend Cottontail Crafts to anyone.
28th May 2020
I visit Settle regularly to see family and, new to knitting, called in to Cottontail to get much needed advice & buy wool. The person who served me was welcoming, friendly and enormously helpful.  The yarn I bought was beautiful and looked even better when knitted into a raglan sleeved jumper. It is directly because of this that I looked you up on line during lockdown.  I liked your website, it is straightforward and simple to navigate.  I ordered the same yarn but in a different colour.   My order came quickly, nicely packaged & the hand washing advice made me smile - it was a kind and personal reminder to keep safe. Delighted with the wool, it reminds me of the sea! Looking forward to visiting your shop again as soon as safely possible.
28th May 2020
My order was received very quickly and I was thrilled with the wool. I am very impressed with your service and will certainly use you again. Thank you for being there in these difficult times. Knitting is a great hobby for taking your mind off things.
28th May 2020
Good morning, Thanks for the opportunity to give feedback. If all the businesses in the UK were as polite and efficient as Cottontail Crafts then Britain would be truly GREAT again!
28th May 2020
Hello from Jersey! I was recommended to Cottontails by my friend.  We both live here in Jersey. I found your service very good indeed. Your website is easy to use.
My order arrived in 9 days.  Post to jersey can be slow, especially with present circumstances,  so that was good. I would definitely recommend your company and I hope your business flourishes.
26th May 2020

Thanks again for the efficient and quick completion of my order. It has been a great morale boost during these difficult times to know I can count on my craft supplies. 

Thank you for making it so easy for me, and for all of your hard work.
26th May 2020
This is the first time I have made a purchase of 'wool' from Sue. I live in the West Country and due to Covid have not been able to go to a shop, look and choose my wool. This time all done on line and of course i was a little apprehensive. Sue was there for me, even support on the phone, when I made the order it was received within days! The follow up was excellent and I feel if I need to contact Sue with any questions she will be there for me. I am sure I will be back. Thank you again Sue.
25th May 2020
Hello, loving being able to order off website and pick up outside shop. Thank you
24th May 2020
Hi Sue, wool arrived within days of ordering. Brilliant as i bought it for my neighbour who has been doing bits of shopping as we're self-isolating [being in our seventies]. I usually come into the shop myself but as the caravan park we have our holiday home is closed, i'm relying on internet. Hope you're all keeping well and hope to be back up Settle soon. 
20th May 2020
Lovely fabric. Excellent service. Packaged beautifully with a personalised note and warning to wash your hands after handling the parcel. Thank you x
20th May 2020
Great service, thank you Sue. The grandchildren love the pom pom animals.
20th May 2020
Thank you for the very efficient service. Easy to order and the wool arrived safely, having been very well packaged. I was particularly impressed by the speed of response to an email I sent regarding my order and the genuine sense of care and consideration. Would have no doubt in recommending Cottontails range of goods and online service.
19th May 2020
"Excellent Customer Service" Thank you for sending my wool in such good time. A life saver for finishing off a project!!!
16th May 2020
I have visited Cottontail Crafts a few times when visiting Settle and usually buy knitting yarn and accessories. So when I wanted fabric to make facemasks decided to support this lovely shop. Sue was really helpful and stuck helpful reminders to wash  hands etc after opening package. Will definitely use again. Thanks and best wishes and see you again in the future
16th May 2020
Thank you very much for sending my parcel so quickly, it was greatly appreciated.  As a very keen knitter/crocheter I will definitely shop with you again. 5 star service.
15th May 2020
Dear Sue, Thank you very much for the delivery.  It came very quickly and was all present and correct. I was delighted to find that you have a website and that I could still buy from you in these difficult times.  I’m really missing not being able to just pop into the shop when I want to but hopefully that time will come in the not too distant future.  In the meantime, thank you very much for your excellent service.  
14th May 2020
Hi Sue, Thank you for your email.  Just thought I'd let you know your parcel arrived yesterday, Wednesday.  Very impressed!  Having read on the website the warning of possible delays I had prepared myself for having to wait a week, so it was a real treat to receive it all so quickly. I found your shop when we were visiting our daughter and her family when they moved from Manchester to Langcliffe, some 16 months ago.  I have always enjoyed my visits and amongst other things have taken advantage of buying "odd" balls of wool for knitting square strips for a charity blanket.  When I ran out of wool I thought I was going to be stuck with no knitting to help occupy myself in "lockdown".  Somebody suggested ordering online and I immediately thought of you.  A quick google search and I was delighted to find such an amazing web site.  It is so easy to use, full of detail and useful information and the ordering process was so straight forward. I felt I was dealing with a real person not an anonymous computer! Many thanks, I am once again a very happy knitter!
14th May 2020
Thanks again for great order and brilliant customer service. I really hope you will continue to be supported after this Covid 19 crisis is over. Not many small businesses left with the personal touch we all like. Well done and keep safe. 
14th May 2020
The service from your company was excellent, fast and personal service. 5 stars from me smiley
14th May 2020
I was really pleased to find your website after searching for a particular colour of sirdar baby crofter dk called 'Florrie' which has been discontinued. My order arrived promptly and was well packaged. I am already planning my next order from you. Thank you.
13th May 2020
I received great service from this company and would highly recommend them. The quality of the yarn was also excellent
13th May 2020
Just to say received my order thank you! I looked at the packet and thought is there enough in there to knit this for me - then of course on opening it I was brought into a whole new world - HANKS. (Of course the picture is in hanks!!! Never even registered!!!) It brought back memories of me sitting with my Mum and me holding out my hands for her to wind the wool into balls. Thank you for your tip that there maybe two more hanks if I need it - so will get my husband to hold out his hands! Thank you.
11th May 2020
Just to say thank you so much for my recent order, where you added on an extra fat quarter in lieu of postage, when puting 2 orders together. That was very good of you and I am delighted with the goods received.
10th May 2020
Hi Sue, Just to say that my wool has arrived and I am delighted with it.  It is a beautiful colour and I am looking forward to knitting with it. Many thanks for your good service.  I have already recommended Cottontail Crafts to my friend who is a keen knitter. All the best to you and your business at this very difficult time.
9th May 2020
Great service.Easy and quick.So much help for amateur like me.All wool used up to press great.Magi knit looks really pretty and different.
8th May 2020
Thank you for the good and speedy service. During these difficult times I have learned a new craft and am now addicted to crochet, in particular  arigarumi!  It's nice to know that you are so close to me in Settle,  after lock down I will make a visit to you in person. we have to keep supporting the small business!
5th May 2020
Dear Sue, You deserve a really nice card, but for speed I’m sending you an email to thank you so much for sending the Buttermilk cotton spools.  They came so quickly and are SPOT ON for colour.  Genius!  This will keep me really busy when I’m not already busy…. VERY many thanks,
5th May 2020
Thank you for delivering the Pom-Pom kits I bought from you.  The service offered was extremely quick; I’d barely ordered and the goods arrived! The Pom-Poms are ideal for our young grandchildren (once made) and are something small we can send them whilst we cannot visit. I will be placing another order very soon.
3rd May 2020
I was very happy with the speed of my delivery and with my knitting pattern and fabric. I would have no hesitation in using your site again.
30th April 2020
Recent purchase was quickly delivered and well packaged, felt like good customer service.
28th April 2020
Having come across Cottontail Crafts by chance I was impressed by the range of products. On my first visit I placed an order. Sue's level of customer service was above and beyond what I expected. Excellent!
25th April 2020
I had a great experience shopping with you - but then I always do! and I'm very much looking forward to popping back into the shop for a browse through all the inspirational stuff - hopefully soon!
18 April 2020
Sue, excellent service as usual!  Helping to keep me sane in these strange times.  I'll be placing another order soon!  Stay safe! 
15th April 2020
Dear Sue at Cottontail Crafts, I could not be more appreciative of the exceptional service you have provided - and more than once. I must have been the worst kind of customer - contacting you as I was running out of wool that turned out to be in a discontinued colour! Big Emergency for me but very slight profit for you......... However, you have responded to my cries for help with the utmost kindness and efficiency - tracking down what I so needed in what seemed no time at all, and putting it in the post right away. It is exactly the kind of real care and consideration for all your customers that has made you deservedly such a valued and successful business for such a long time. All the very best in weathering the difficult circumstances of the moment - I'm sure that getting supplies from you will be brightening many people's anxious days. Hope to make a journey to meet you when travel restrictions are lifted. With very warm regards
15th April 2020
I'm really pleased with my order, the website was clear and easy to use, my yarn arrived in excellent condition, overall I'm very happy, as I don't usually like to order online, but hey ho we do what we have to in these strange times! Hope to be able to call at the shop as soon as open again, but if not I'd order online from you again.
8th March 2020
Excellent product and excellent service - as always 
3rd March 2020
Found cottontail crafts when on holiday in Settle many years ago and always visit when in area. Sue is just the best with advice and help. Thanks one Sue to another Sue your just the BEST
27th February 2020
I am happy with the pattern and also with quickness of obtaining it.
25th February 2020 
Thank you for your follow up. I am very happy with my purchase and with your excellent service.
17th February 2020
Found your site as I needed a colourway that didn't seem to be made anymore and I'm so glad I did. Service is amazing, delivery is fast and the little iron on transfer was a lovely thought and already attached to my grand daughters t shirt. Have already given name out to other knitters and I will definitely be back.
27th January 2020
I was delighted with the service I received from you. After waiting 3 weeks for my order from another website, with constant chasing and little response, I cancelled and placed the order with you.  Next morning it had already been despatched!   I certainly hope to order from you again.
17th January 2020
Thank you order arrived well packaged and on the time scale advised.  Thank you also to Sue for the prompt telephone call to my order regarding out of stock items. Lastly the little pin tin was a lovely surprise.
23rd December 2019
Hello Cottontail Crafts, Many Thanks for supplying this wool and the swift dispatch of my order. This was a last minute request from my Mother for her toy making hobby and she was so pleased to receive the wool before Christmas. We hope to buy from you again.
10th December 2019
We were given these socks last Christmas and have loved them so much we are now giving them to our family this Christmas as gifts. Your delivery service is excellent.
21st October 2019
Excellent service and very helpful advice
19th September 2019
"Excellent service." Beautiful fabric, delivered quickly and packed lovely. Will definitely buy more fabric .Thank you.
9th September 2019
Excellent service. Order arrived within 48 hours and exactly what was ordered. Would definitely recommend this company. 
31st August 2019
Excellent service, quick delivery, would use this site again
23rd August 2019
Beautiful wool, lovely colour, arrived very quick I have visited Cottontail’s crafts shop and the stock is amazing everything for crafter
29th July 2019
Just to let you know that the two books that I ordered from you arrived on Saturday. Thank you for sending them out so promptly. Brilliant service :-)
8th July 2019
Dear Sue, Thank you for all your help. Love my cross stitch kit which arrived this morning. 
25th May 2019
I would highly recommend and personally use your online service again. Very efficient  and I was emailed when the parcel was dispatched . I thought your help and service  in the shop was amazing and  I was kept up to date about  the socks that I wanted. It was a very friendly and pleasant experience coming into your wonderful shop. There is so much to see ! I wish you were closer as we have nothing like this where I live!  Thankyou very much 
23rd May 2019
Gorgeous pattern, well packaged and arrived next day after ordering. Well impressed. Next stage is to order the yarn.
2nd May 2019
Super service all the way. You have amazing range of knitting patterns. Ordering is very easy; delivery was very quick and patterns were carefully packaged.
16th April 2019
Easy to use site. Excellent service
11th March 2019
Dear Sue, Thank you, received the wool promptly - super service and kept up today’s on progress. I have not started knitting with it yet ! 
6th March 2019
Quick service well packaged very pleased 
6th March 2019
Great seller, I'm very pleased with the book. Thank you so much
4th March 2019
I was extremely pleased with the service you offered. The pattern arrived the next day and was well packaged. Thank you for such an efficient service.
25th February 2019
Just to say thank you so much for the free gift received with my order this morning.  These days it's unusual to get a surprise - much appreciated and will be very useful. Also I am very impressed with the service - I only ordered the wool on Friday and I received it at 9.30 this morning - thank you. Can't wait to get started now! Thank you again - from a happy customer!
24th February 2019
"Needles" I have lots of Prym ergonomic circular needles and crochet hooks and love using them.
22nd February 2019
Very easy to use the website excellent
15th February 2019
The service I received from Cottontail Crafts was fantastic. Very helpful in finding the wool I needed, as I didn’t have the wool label which I previously ordered from yourselves. Fast delivery. Brilliant customer service, thank you so much.
6th December 2018
"Prym ergonomic knitting needles" This was the first time I had ordered from you, but found the website so easy to use. I ordered the needles and within a few days they had arrived. A very quick and efficient service. I had used this brand of needles before so I knew they were good, but I needed a particular size. I am very happy with everything and will certainly order again from you, and would recommend you to my friends.
3rd December 2018
I thought your service very prompt, I received my order within days of placing it.  I will certainly be ordering from you again, and will recommend you to friends. Many thanks.
29th November 2018
"Excellent service" - Very quickly delivered and well wrapped. Would definitely use Cottontail again, or visit if in the area.
23rd November 2018
Order received...thanks for your help and prompt despatch.  Now to begin!  
13th November 2018
I was very pleased with the service I received from you. Fast and efficient with no problems at all. Highly recommended.
5th November 2018
Hi, Received my order. Thank-U so much for helping me out with any questions I had and going outta your way to get me exactly what I needed and also the amount I needed. 
12th October 2018
"Sirdar click chunky order" Super quality yarn and excellent customer service from Cottontail Crafts. I needed this yarn for a customer order, it arrived quickly and well packaged. I will definitely buy again.
9th October 2018
Hello Sue, I had a lovely time exploring the yarn in your lovely shop in Settle a week and a half ago, with lots of oohs and ahhs and wows! I know i bought yarn and a couple of pairs of the Knit Pro straight wooden needles. They are so lovely to knit with that I had to order more and a couple of crochet hooks to try out too. The needles aren't as heavy as metal but a bit weightier than bamboo, but they're cool to the touch and far smoother than bamboo. The yarn doesn't 'stick' to them like it does on metal either. I absolutely love them, and the multihued spectraply that they are made from makes my colour-loving-creative-heart smiles. I've added the yarn to my stash, though I do need to order some of the soft 'Brett' brand yarn in the pastel rainbow colours - it's so pretty when it knits up and I really want to use it not just to create little clothes, blankets and wraps for Cuddles UK but to indulge myself in some rainbow amugurumi monsters. The sparkle yarn is just so pretty when knitted; not overly sparkly, and so soft too. Everyone who's seen it loves it. The website was simple to navigate and easy enough for me to find what I needed to buy at the time. My order arrived really well wrapped and totally undamaged in the mail. I will be using your shop again when I've de-stashed just a bit.
8th October 2018
The pattern got here so quickly l have almost finished knitting the little jacket. Thank you so much.
21st September 2018
Thank you for your fabric and quick delivery time - all the fabric excellent quality
16th September 2018
Generally, the service from Cottontails was second to none. I ordered on one day, my patterns arrived the next, in a well packaged envelope to prevent bending. I would definitely buy from them again. Highly recommended.
13th September 2018
"Would defo recommend!!!"  Received within seconds (pdf knitting pattern) would defo recommend and shop again. 
6th September 2018
Very good,quick process and a great pattern.Will use Cottontail Crafts again.
28th June 2018
Thank you so much. If there was a place to give you stars.  I would give you 5 out of 5.
20th June 2018
Received your parcel today.  Am so pleased with its contents.  Thank you for really great service!
18th June 2018
Excellent service and products, especially as I needed to amend my original order. Sue was very quick to assist me! 
31st May 2018
Excellent service, ordered one day and received the next, well done to a job well done!
21st May 2018
Thank you so much for my order which arrived this morning.  
Amazing service !
Amazingly wrapped!
Amazingly fast!
Thankyou you again
4th May 2018
"Sirdar Divine yarn" Very impressed with your range of colours, better than other websites I visit. It knits up beautifully on 4mm needles. Thank you for the extremely prompt delivery.
2nd May 2018
"Excellent yarn and service" The correct ball of yarn arrived in excellent condition and on time. Now I am able to complete my project. Thank you!
5th April 2018
"Peter Rabbit fabric"  Order arrived very promptly and beautifully packaged. Lovely fabric. Overall very impressed - thank you!
5th April 2018
"Lovely Buttons" These are perfect and just what I needed. They arrived quickly and well packaged. Thanks
1st April 2018
"Friendly and Helpful" This pattern is great and I am pleased to have found it again after having foolishly parted with the original some time ago. When I needed advice the service could not have been more prompt, friendly or helpful. The 'personal touch' was very refreshing in this day and age. Many Thanks.
30th March 2018
Very fast service
29th March 2018
The service I received from Cottontail Crafts was excellent.
27th March 2018
Sirdar Baby Crofter DK : 5/5 : "Very satisfied" - Very pretty colours and lovely soft wool to work with.
12th March 2018
Fantastic service and to my great delight and excitement the dye code was the exact same as my original ball which i bought in Ripon!! Magic many many thanks
12th March 2018
"Excellent service" Very fast delivery. Highly recommended
9th March 2018
Excellent service. Very fast delivery. Highly recommended

5th March 2018

"Fab service" Arrived earlier than expected, haven't started yet as still trying to decide which colour I'm going to use! Will definitely revisit this website again. 
1st March 2018
"Good, prompt service" Good service, pattern available to download almost immediately.
22nd February 2018
Hi Sue, I received my recent order for yarn and a pattern to knit sweaters for my two granddaughters. Everything arrived very speedily, as have my previous orders, and I am delighted to be able to get on with this latest knitting project. Many thanks for your excellent service. I shall continue to use Cottontail Crafts in the future. 
21st February 2018
Beautiful socks - I suffer from dermatitis on my feet, particularly as I spend all day in my wellies, these socks keep my feet warm but dry and prevents flare ups. Brilliant service, socks arrived within two days of order. Highly recommend. Many thanks 
20th February 2018
Hello!  I am very impressed with the efficiency and speed of handling my order - I didn't expect it to arrive the next day!  I will definitely order again and recommend to my friends! 
16th February 2018
Sue, Many thanks for the lovely fabric and very quick delivery of order. Also the lovely way it is packaged, you know you are going to have quality before you even open it. Many thanks again.
12th February 2018
Hi Sue, Loved the book and will enjoy making some of items, the patterns are great, just wished I had enough hours in the day to sit and knit all day. Website is lovely I enjoy receiving my emails and its easy to navigate which I like. Keep up the good work.
6th February 2018
"flutterby chunky wool"  I placed an order for James Brett flutterby chunky wool in lemon it arrived quickly. The wool is lovely and soft also easy to knit with.
4th February 2018
Great Service and help over the phone from Sue. Thank you
31st January 2018
Pattern received in great condition and very timely. Thank you.
29th January 2018
I love these needles (Prym Ergonomics). Easy on the hands. They were sent with expected amount of time.
26th January 2018
"Arthritis hands" I love these needles (Prym Ergonomics). I have bad arthritis in my hands and thought I was going to have to stop knitting, but with these I am back at it again, slowly but at least I can do it. I wish they would make circulars with different length cords. Thank you so very very much.
21st January 2018
"New style needles"(Prym Ergonomics)  Very pleased, prompt service, needles are great, will buy more,but very hard to get hold of, Cottontail Crafts about the only UK supplier at the moment.
17th January 2018
Great service and well packaged pattern. Thanks 
12th January 2018
Dear Sue, Having visited Cottontail Crafts whilst staying in Settle,  I did not have any hesitation at all in ordering mail order.  Sue helped so much with some embroidery silks my neighbour required and together with some wool for my crochet blanket,  the service I received was second to none from the initial enquiry straight through to the first class postage service.  Always such great service - visiting Cottontail Crafts is so much fun, friendly, helpful service from Sue and her staff.  I shall return!  Xxx
4th January 2018
Thank you very much for your prompt order and sending the same batch no.
28th December 2017
My yarn was a last minute order before Christmas, the delivery was extremely prompt many many thanks.
21st December 2017
Service was great.
19th December 2017
It was great! Arrived within a day. Very pleased with the service and will order again without hesitation.  
11th December 2017
Prym Ergonomics : "Brilliant" - I have other sizes of these needles and have found that they allow disabled people to go back to being able to knit. They are BRILLIANT.
11th December 2017
I'm very delighted with the socks I've ordered from you. Definitely the cosiest you can buy and essential in these icey conditions. All the colour choices are great too. And your speedy service is much appreciated.  Thank you!
7th December 2017
Just to let you know my order arrived today.  Im super happy, packaged lovely and very quick delivery.
7th December 2017
Delighted with fast service. Goods as expected and colours as advertised. Will continue to order from you. Seasonal greetings.
29th November 2017
Thank you very much for such amazing service - my goodies arrived the next day.  Incredible. I was very pleased with all the things I purchased - they were exactly as shown and described - perhaps better. Keep up the great work.
28th November 2017
I was very happy to receive the various fat quarter designs. Good quality fabric and I am looking forward to using them in the near future. I certainly would have no hesitation in recommending Cottontail Crafts.
27th November 2017
"Great purchase!" Exceptionally well priced, arrived within 2 days - I was impressed!
26th November 2017
I was very pleased with the quality of the item purchased and the speed with which my order was dealt with. Thank you
22nd November 2017
Thank you for the kits that I ordered. I was really impressed with the communication, especially the text informing me that one kit was being waited on. It was a personal text and not one that is sent out en mass. The order still came very quickly. I will definitely be using you again.
19th November 2017
Hi, I found the site very easy to use and the process, from payment to download, was very fast.
I am looking forward to starting my knitting! Thanks
18th November 2017
Excellent service, wool arrived very quickly and was well packed. Many thanks. 
10th November 2017
"Very happy!" The Prym ergonomics are great needles. My hands don't hurt even after long periods of knitting. It would be nice to have the complete set of DPNs and circulars.
5th November 2017
"Absolutely great!" The wool arrived really quickly - well packaged - really pleased. Also, I need extra to finish a project which I started ages ago and the dye lot was exactly the same - miraculous! Thank you so much - I will definitely be using you again.
3rd November 2017
You have been more than gracious to me. I love what you sent me and I actually ordered another set of needles. Thank you so much for your help and interest in me and I appreciate it and your courteous service was much appreciated
1st November 2017
Hello Sue A big thank for my pattern I have it in front of me now .I will keep you in mind if I need anything else in the future.Your service is very quick and efficient.Many thanks again 
24th October 2017
James C Brett Lakeland yarn:  I purchased this wool for someone else. I used it myself sometime ago and just happened to show the item to a friend of mine who loved what she saw. I knew this wool has now been discontinued but thought I’d search the web for it and found that you had it in stock. Brilliant. I found your website easy to use and the delivery was nice and quick. What more could I ask for.
20th October 2017
I was really thrilled with my purchase from Cotton Crafts the service was so quick and when I opened the parcel it was so lovely wrapped and finished off with ribbon. Thank you so much also I love coming to the shop.
19th October 2017
Hi Sue.  I was very pleased with my purchase from Cottontail. Must admit this is the first time it has come up in my google search for yarn , so now I will happily use it again.  Thank you .
16th October 2017
"Poplin" Prompt efficient service, with that little extra!
12th October 2017
"Prym ergonomic needles"  Pryms latest needles are a real treat , light, tangle free, and knit with a nice tension. These are by far the best knitting needles I have used
9th October 2017
"Harris DK Jacket"  Have not started yet, but really like all your patterns, I always think English patterns are the very best, and if looking for one always go to your site first.
2nd October 2017
Great service! Really quick delivery - thank you! 
28th September 2017

Excellent service as usual.

26th September 2017
Customer review of Prym Ergonomics Knitting Needles: "Better than expected!" I was intrigued by the shape but unsure of them being plastic. However, I was pleasantly surprised. They are very comfy to use, the tip, whilst looking weird, works great. My knitting runs smooth on them. I would buy them again. 9/10
15th September 2017
"Great service" Fantastic easy transaction. Thank you
5th September 2017
Thank you very much for your first rate service. The materials were dispatched promptly and well wrapped. The red ribbon binding tells me that you take a pride in what you do. Highly recommended.
3rd September 2017
"Santa Claus - Christmas Felt Kit."  Very pleased with the kit. Good value. Prompt delivery.
1st September 2017
"Christmas felt craft kit." Great product, excellent value for the price. The service was brilliant. I shall certainly use again.
29th August 2017
Delighted with my order and congratulate you on such speedy service. Will certainly use your company again. Many thanks
14th August 2017
"Fantastic Service." I was able to purchase items at a good price. Dispatch was same day, with goods arriving a day later. Communication was excellent. This is a shop which believes in customer service, and I would happily purchase again.
7th August 2017
Hi Sue once again great service and thanks for your wee message which I did appreciate. I always watch your videos and messages on Facebook and you always seem to have something going on. You have a great business there and a very busy time. All best wishes
4th August 2017
Thanks again for the excellent service- still shopping with you despite moving since I can’t find another shop to match your range. Love knitting with the Pixile yarn.
3rd August 2017
Great fabric, good price and speedy delivery. Thanks
27th July 2017
Customer Review of Prym Ergonomics Knitting Needles: "Making Great Lace Stitches" The 5mm are currently being used on a DK shawl with plenty stockinette, garter and lace stitches to assess the needles. The SSK, K2tog and S2KPSSO stitches are accomplished with great ease, thanks to the rounded tip that scoops up the stitches. I'm delighted that my stitches don't shoot off the ends like they sometimes do on pointy tips. As I wrote in my review of the 4.5mm, these needles don't stress my hands and joints and I can marathon knit comfortably with no negative consequences the next day. The needles make even & smooth stitches and are light as air. I am thoroughly enjoying the knitting experience from these needles. My first purchase with Cottontail has been all positive.
27th July 2017
Customer Review of Prym Ergonomics Knitting Needles: "Put Through Paces & Came Out A Winner"  Because of a nickel allergy, finding good knitting needles without nickel has been a challenge. It has left me with the choice of bamboo or stainless steel. Steel needles leave my joints sore after a while. Enter Prym Ergos. They flex a little which reduces strain and the shape & texture makes it naturally easy to hold without having to grip tightly. The tip that reminds me of a drumstick easily scoops up all sorts of stitches, including "tricky" ones such as K3tog, S2KPSSO, etc. I knit two sleeves of an aran jumper and the finish is smooth and even. No strain on my hands and no swollen knuckles. The only con for me is that there isn't (yet) a 100cm cord length. Others have posted elsewhere that the purple print on the needles wears away. That happens with most of my needles so not exclusive to these. Hoping for a 3.75mm size someday. I am enjoying using the needles greatly and will be purchasing more sizes. First time buying from Cottontail and my order was shipped promptly. Very happy knitter, here.
20th July 2017
Ergonomics Circular Needles - "Game changer" I heard about these new needles and couldn't wait to try them. They are definitely worth it! From the Triangular needles to the no Kink cord they are awesome. And Cottontail crafts was fantastic took my order and sent them right out got them in less than a week! Thank you so much I will be ordering more (Note: this review is from a customer who lives in USA!)
18th July 2017
"knitting pattern" -  Very happy great service
17th July 2017
Sorry it’s taken me so long to reply, since I discovered your website, I have been very happy with the products and the delivery times,  I will continue to purchase from you in the future. Many thanks and kind regards
10th July 2017
I did enjoy my shopping experience with you - your site is user friendly, my delivery arrived surprisingly promptly, with no delivery charges. I am a cross-stitcher and  have used Sew and Sew for many years, but they have changed over the years, become too big and are no longer the friendly site that they used to be. I will be changing my alliances and give Cottontail Crafts my orders in future. Many thanks
7th July 2017
​Hi Sue, Thank you for the excellent service provided by Cottontail Crafts - speedy delivery and really easy website to use.  Thank you for the small free gift of a seam ripper - always handy and such a nice gesture.
I wish I had known about you a month earlier as I holidayed in Ingleton in late May!  Next year I will certainly be paying you a visit.​ I'll also be sharing your site with my colleagues in 'Our Quilty Pleasures' group
5th July 2017
Very happy with the purchase and the savings made downloading (knitting patterns) rather than buying paper copy, in both time and cost.
1st July 2017
"ergonomics circular"  I have just used them for the first time and I love them
1st July 2017
Hello Sue, My purchase of the score board was posted to me very quickly and was very well packaged.  It was also good to know your postage charges are what they are, ‘postage charge’ and not highly inflated postage charges which some companies charge……I avoid these! Thank you very much for my purchase.
28th June 2017
I was delighted at your prompt delivery, as I had started this cardigan a while ago and had misplaced the  pattern,I put the pattern number into google search and found your web site.  I will be using you again as I was very pleased with your service.
22nd June 2017
Thank you very much for dispatching this order to me so quickly. I will definitely be re-ordering from you in the future.
24th May 2017
This was the second time I've purchased from your company and have been very pleased both times with the very prompt service and delivery. I look forward to using your company again and would highly recommend you to others.
23rd May 2017
Thanks for your speedy service. The pattern arrived promptly and I have started the garment. I was particularly pleased to find you online as local shops were unable to supply this pattern. My mum lives in North Yorkshire and had heard that there is a good knitting shop in Settle. She hopes to visit you soon. I will definitely use your website again.
16th May 2017
Dear Sue, The wool is lovely and it came very quickly. Many thanks and kind regards
16th May 2017
Hi Sue, Many thanks for my latest delivery, as always the whole process from order to delivery was very smooth and prompt. I love shopping with you.
4th May 2017
Dear Cottontail Crafts, I am delighted with my recent purchase. It is most suited to my requirements.
Thank you 
2nd May 2017
I'm so glad I found cottontail crafts on line . I'm newly back to knitting after a break of about 30 years and I'm loving it. Sue is very helpful and answers my e mails about my purchases. I am more tHan pleased with the service 
28th April 2017
Hello, I'm very pleased to have found you and very happy with the service you provide.  I'll definitely shop with you again.
28th April 2017
Great service and very speedy delivery.  Delighted with my purchase.  Thank you.
27th April 2017
Good morning!  I'd been looking for traditional cardigan patterns for 8 year old granddaughter and found your excellent selection. Website very user friendly and very efficient service. We just need to choose colours now! 
23rd April 2017
The order was sent out and received quickly , the service is always good and i always enjoy buying from Cottontail Crafts
21st April 2017
Prym Ergonomics - Brilliant!. Already have the 5mm needles. They are absolutely great - comfortable and easy to knit with. I am disabled so these are a godsend as I am now able to comfortably sit and knit anything I want.
20th April 2017
Very pleased with pattern and quick service
18th April 2017
I am very pleased with your service and will be ordering from you again.
18th April 2017
Dear Sue, Service was great as usual and cannot praise you enough for finding these new Prym knitting needles.  As a disabled person they have brought back knitting to me and are great to use.  Have recommended them to my GP to pass on their ease of use to other disabled patients he has who have found problems knitting.  Thanks once again.
17th April 2017
Very speedy service and very happy with purchase - may need another ball though!! Thank you.
15th April 2017
Thank you for your prompt response to my order. The purchase on the website was straightforward and I received my order very promptly. I hope to purchase with you again in the future. Thank you.
12th April 2017
Just thought that I would drop you an email to say that I was really pleased with my recent purchase. The transaction went smoothly with good communication and speedy delivery. You have a good website  too. 
10th April 2017
Very prompt and good service, will purchase again
8th April 2017
"Ergonomic needles" Re-invented knitting needles - Brilliant! Tad expensive (Cottontail price very good though) but well worth it. Will be buying several more pairs in different sizes.
6th April 2017
"molto efficiente" - sono molto soddisfatta di questo sito per il tipo di prodotti e per il servizio ("very efficient" -  I am very happy with this site for the type of products and service)
1st April 2017
Your efficiency was brilliant. I will definitely buy from you again. 
27th March 2017
"Light and flexible needles"  I have been using these needles to knit a baby blanket, 135 stitches and dk yarn. The needles are very light but flexible. I like the way the tips cope well with cotton yarn that can split easily. However I have noticed that they are no longer straight but have bent slightly but I don't think this will be a problem. I love the way they clip together. I would purchase again but would prefer 25cm or 30 cm length not 35cm.
20th March 2017
"Excellent service" Shipping was quick and product is as advertised.
16th March 2017
I love my new ergonomic needles/hook  (and the free pen)  and am looking forward to mid April when the circular needles will be available.  Sue responded quickly to my query which I appreciated .   The delivery of my order was quick and I shall certainly be ordering again and recommending the site to my knitting friends.
14th March 2017
Good morning Sue. We received the bag this morning, very pleased with it and your service. I hope we will do business again. Many thanks. 
9th March 2017
I was very pleased with your service and how quickly I received my order, as my own outlet couldn't get what I wanted. I was able to finish my garment and I am very pleased with the result, I shall certainly use your web site again. Many thanks. 
7th March 2017
Hi Sue, Thank you for the needles I ordered recently. They were well wrapped and arrived very quickly. I will definitely be using you again. You've been kept in my favourites. Thanks again
6th March 2017
Thanks again for another swift order, Sue even rang to check with me re dye lots, much appreciated.  Thanks you.
6th March 2017
I was very pleased with my purchase, it enabled me to finish the garment I was making, as my local stockist couldn't oblige, so thank you for your swift delivery. I shall certainly order again from you many thanks.
3rd March 2017
I am extremely impressed with the service I received in relation to my recent purchase. My order could not have been dealt with, dispatched & received more quickly! Many thanks, I will most certainly use & recommend your company in the future.
2nd March 2017
Hi Sue, My order arrived yesterday, thank you very much. Great service all the way through, would not hesitate to buy from you again
1st March 2017
I am pleased with your service and have now used it several times. It is the place to go to for Prym needles. I can recommend them as they allow me to knit quite quickly and neatly. Very good as I am taking part in yarn bombing for Somerset Day in May. Many thanks
24th February 2017
Hi Sue, I was delighted to find your site on google. Great prices, great choices. Overall service - excellent
I shall be back!
23rd February 2017
The service was excellent. Simple and speedy to order and I was so happy with the price. I am running a prayer shawl workshop through lent at our church and your prices made it very affordable for people to participate in. looking forward to trying the sock wool as i haven’t knit with WYS yet. Thanks again
22nd February 2017
I was very happy with the service I got from Cottontail Crafts. Sue went the extra mile to ensure that I got wanted. She checked the stock personally . Package arrived very quickly. Thank you sue.
20th February 2017
Excellent service – my order arrived promptly, carefully packed, and all details correct. I’m very grateful to you for this – although I only live a few miles away I was unable to travel to Settle and your online system saved me weeks of frustration! Would recommend your service (and your shop, which I love when I am able to call in) to everybody.
20th February 2017
Really pleased with efficient and quick response to my order
18th February 2017
"knitting pattern" arrived quickly made my granddaughter this in 2 days looks fantastic
18th February 2017
"Aztec Aran" Good quality wool nice to work with
16th February 2017
"Replacement pattern"  I had been looking for this pattern to finish a cardigan. A good service from Cottontail Crafts ordered on Sat received by Tuesday.
16th February 2017
"Excellent"  Lovely pattern good download
16th February 2017
Good speedy service. Pleased with the purchase
16th February 2017
Excellent service.  Order was dispatched less than 20 minutes after me paying for it.  Will definitely use you again.
9th February 2017
The (Prym Ergonomics) needles are perfect. Very happy. Cheap postage for Europe. Will buy again. Thank you very much.
9th February 2017
"Hayfield Bonus"- Very good quality, thank you for the good service
7th February 2017
Cottontail Crafts have given excellent service. My order arrived very quickly. I love my patterns. It's nice to get something a bit different from the usual run of the mill stuff. It's so nice to get "proper" wool as well. The only yarns I can buy locally are mainly made up of acrylic and nylon fibres which are okay but it is nice to knit with the real thing. I've just started knitting again after spending most of my free time making quilts and bags so now that I've found you guys I will be buying from you again. Good site and easy to navigate. Thanks so much for good service.
7th February 2017
"New Prym Ergonomics Knitting Needles" Wow! These are just wonderful. I do not know if it was Prym's intention but for someone with a disability they are brilliant. I had to find a different way of achieving tension and end product when I became disabled and these make knitting even more enjoyable. Thank you so much.
6th February 2017
Hi Sue, As always your service is brilliant.  I cannot buy Peter Pan yarns around where I live, and I find Snuggly rather fluffy and lacking in substance.  One ball of the 4 ply I purchased has already been knitted into the shawl I am knitting,  which need to be finished by the end of March as the baby is due in the middle of April. It is going to look fantastic when it is finished. I bought some 3 ply a few weeks before to knit a shawl for a baby due in July.  This was before I found out about the April baby.  I have completed a quarter of this one, and again it will be lovely. Peter Pan as always knits well and gives a good soft finish,  but gives a good shape to the project. As always the yarn arrived within two days of me ordering it. Many thanks.
4th February 2017
Dear Sue, I just wanted to let you know that the (Prym Ergonomics) needles arrived safely and they are fabulous - just wish I could afford to replace all the sizes, maybe I will do it gradually!  Thanks for letting me know these were available and was glad to be able to get them when you had a second delivery of stock as it seems they are very popular.  As I am now disabled but could not give up my knitting I have devised a new way of doing things and this new design makes things even easier for me.  I was not expecting them to arrive in a bag and that has come in handy to put my current knitting project into to keep safe and clean.  Many thanks again.
3rd February 2017
The new needles (Prym Ergonomics) are inspired and the service brilliant!
3rd February 2017
Hi Sue, I have just collected my parcel on the way to lunch with friends who have been as fascinated as am I with the (Prym Ergonomics) needles. They are so well designed and I cannot wait to get started! I'll let you know how I get on. Thanks for your help in sending them here.
3rd February 2017
Hello Sue, Thanks for the great service :) I was after a certain wool and had been searching all over the place so was so glad to have found it. Will be sure to always check your online shop for my next projects. Thanks again,
3rd February 2017
I was delighted and surprised at the prompt service and the next day delivery. The product was exactly as advertised.
2nd February 2017
Dear Sue, This was the first time I had used your site. I was looking for a particular Rico yarn in a particular colour way that was not only more expensive everywhere else but also out of stock. I was delighted to find the yarn I wanted, in exactly the quantity I needed and at such a good price. It arrived quickly and well packaged. The yarn itself is perfect, soft, beautiful colours and my daughter can't wait to have the tunic I'm knitting for her. Many thanks.
1st February 2017
Thank you very much for my wool, it is perfect for my latest knitting project. The pattern stated the wool required and you were one of very few stocking it.  Excellent service and very quick delivery, could not have been better. I am knitting a 2ft high Orangutan for my daughter as she has just adopted one at Monkey World.  The grey crafty is for his face, hands and feet. Will definately be using your site again and will tell my knitting pals about it.
23rd January 2017
"Reindeer Christmas jumper"  Thank you for sending the pattern so fast electronically, have just started it so can't comment on pattern itself but great service from Cottontail Crafts.
18th January 2017
"Excited" Brilliant service just started can't wait to wear my poncho.
18th January 2017
"Excited" Brilliant service just started can't wait to wear my poncho.
16th January 2017
Again thank you for such a special service you give to your customers, fast and efficient.  I love to stock up my craft colours and the beginning of the year and always look forward to those grey parcels arriving! Thankyou all 
14th January 2017
"Excellent purchase"  I love the James Brett Aria and having used it before was delighted to see it at a special price. Excellent value and service. Arrived promptly.
11th January 2017
Hi Sue, Very happy with our purchase easy to download and print out, and Rita has started knitting the hat. Thanks a lot.
9th January 2017
"Great pattern /excellent service". I love this unusual pattern and it arrived well- packaged and very promptly.
8th January 2017
"Purchase of pattern download" Pattern received very promptly. Very pleased with service.
31st December 2016
Excellent service. I love the knitting pattern and am even more impressed by your prompt help when my computer skills were not up to being able to print. Your help was appreciated.
30th December 2016
Service excellent -  I was so impressed.
19th December 2016
"Twilleys Freedom Echo" - I have purchased this wool before and know it is top quality wool. The service was excellent.
16th December 2016
I have had an old Loweth pattern for years and have made it twice for my son over the years and he will be 50 in 2017.  He still wears them and said he would like another so I was delighted to be able to get the correct Loweth wool this time and hope at 80 I will be able to get it finished as it is quite a tricky pattern.  I have never seen 400g balls before so it will be interesting.  Thank you for such an efficient service and Happy Christmas.
16th December 2016
excellent fast delivery will be using you again
14th December 2016
Hi Sue, It is a quality product and arrived on time. When I need more I will be coming back to you. I highly recommend your company.
13th December 2016
"Fake fur Pom pom" The Pom Pom is great,the service was excellent. I collected the product in store and the order was ready for my collection
10th December 2016
"Lovely bag"  Bought this as part of my mums xmas gift and it will be perfect for her to keep her knitting projects in. Love that it has the pockets and a fastening too. My mum will love it, think ill be buying her the whole range (see 'shoulder knitting bag>>')
9th December 2016
Hi Sue, I was absolutely delighted with the service – and products – I received, and what a lovely surprise to find 3 patterns enclosed with the package! Thank you so much – I will certainly be using you again!
7th December 2016
Dear Sue, Brilliant fast service as usual.  Please keep sending your emails - I love getting them and they are always full of good ideas!
7th December 2016
Thanks for such quick service! I bought the pattern for my teenage daughter's Christmas stocking, you had a great selection at good prices. Thanks!
6th December 2016
"Digital pattern" This was a very quick and easy way for buying a pattern. Plus point as far as 
I am concerned is that I can't lose it and it's not going to be all creased and dog eared before I finish knitting it. Will use this method again if possible. Many thanks for making it so easy.
5th December 2016
As always, great service and such a great variety of projects to dive into. Looking forward to trying my Proddy Christmas tree!!
5th December 2016
Everything was fine thank you. I was pleased to find the yarn I needed to finish a garment, and it arrived quickly.
2nd December 2016
Prompt service excellent quality
1st December 2016
Hiya yes, The item was exactly what i was looking for (also great knit up too), i liked the ease of the sale and the ability to download  immediately.  The price was just about right.  I look forward to making future purchases.
29th November 2016
Hi Sue, Thank you for the email. I found your service fantastic, fast delivery and no nonsense advice for money back for wrongly ordered item. I would definitely use your service again.
29th November 2016
Dear Sue, Thank you for the immediate delivery. Very pleased with my purchase.
28th November 2016
Exceptional personalised service as usual. Thanks Sue. 
22nd November 2016
Hi Sue, I was very happy with the service you provided. The yarn I ordered arrived very quickly which was great as I wanted to start the jumper during my holiday. Many thanks.
21st November 2016
Dear Sue, I thought your online service was very impressive. My order was with me in 2 days and my goods were well packed and just how I wanted them. I will certainly use your service again. Thank you

21st November 2016
Thank you for the patterns. My daughter and I love instant downloads and look forward to seeing more patterns being sold that way! Many thanks

21st November 2016
Thank you for sending my pattern so promptly it really is a lovely pattern and excellent service 

14th November 2016
"Christmas reindeer - Christmas felt kit": Bought this product after seeing it sold as a bundle on a shopping channel. The kit arrived promptly. On opening the kit I found the instructions easy to follow and all the items to be of a good quality. All in all very impressed and will buy from again

12th November 2016

Hello,  As usual the service was quick and efficient, my wool arrived within a couple of days of ordering.
 I really enjoy ordering from cottontail crafts. 
12th November 2016
Hi Sue, Following our chat over the phone on the Saturday, the order arrived on the Monday morning. The alternative fabric which you sent  for the reindeer legs worked perfectly with the "Silver reindeer " fabric which was for the body. I was able to make the toy the same day . A happy reindeer !!! Thank you very much for your help.
31st October 2016
Hi, thank you for prompt service and well packaged items. Website and ordering process very user friendly, Will definitely visit it again in the future.

31st October 2016
"Fab service" Had run out of this fabric for a job, found it here and ordered it. Was delivered fast and I can now finish my orders!
31st October 2016
The service was very quick and ordering was easy. I have already seen some other knitting inspired Christmas presents on your site that I shall be buying.

28th October 2016
Thanks for the fast shipment and good quality of items ordered. I am very satisfied with the order.

28th October 2016
Gd morning, This was the first time that i had used Cottontail crafts and it wont be the last. I ordered a pattern and received in 3 days. (Note: Order placed Friday evening and received Monday Morning!)

24th October 2016
Excellent service. Many thanks
13th October 2016
"Great transaction" Fast shipping and great quality. Will buy again.

11th October 2016
Knitted Hat Kits - Brilliant project and great fun
10th October 2016
Dear Sue, The goods are of high quality and they were shipped fast. I already started working the little bunny pattern i purchased. Thanks also for the lovely gift you sent. Will buy again for sure
8th October 2016
Superb service – please keep me ‘in the loop’ for other lovely things. The hat for my granddaughter is coming on well – I love the change in colour as I go through the ball of wool!
7th October 2016
Hi Sue, Thank you for your email! I ordered the yarn to fulfill a customer's order. I had originally ordered from Deramores but due to an issue with the courier the package went missing and although I was in contact with their customer services it took over a week to establish that the yarn was not going to arrive, and then they could not even guarantee that my yarn would arrive by my deadline if I reordered. So instead I ordered from you. When I read your terms and conditions that said that you had a 3pm cut off for the order being dealt with and noticed that my confirmation had come through at 14:59pm I worried that I was too late, twenty minutes later I received a dispatch confirmation, the package arrived before my deadline and was delivered by Royal Mail so it was simply put through my letter box with the rest of my post. I cannot express how much this meant to me when I had spent over a week panicking that I would not be able to fulfill the order by the deadline. The item was made, and delivered to the customer in time. The lovely magnet I received was a bonus! Thank you so much for being efficient and hassle-free! I will definitely be ordering from you again!
3rd October 2016
Thanks for the terrific service once again Sue.
2nd October 2016
Thanks for very quick turnaround of my order can't fault anything. Thanks again.
24th September 2016
Lovely socks! These are my second pair. I wear them all the time and they are warm and comfortable. Thank you Cottontail Crafts!
22nd September 2016
The items I ordered are great. I've already made the sheep, in grey. I think the cat is very cute and the colours are fab. I think the kids they are for will be thrilled with them. I would definitely recommend them to others.
19th September 2016
Hello Sue, I ordered, had it acknowledged and received my package within a few days. I was really happy about that. Having knitted one of the sheep scarf kits, I decided to knit another 2 for Christmas gifts. My friend loved the sheep and decided to also knit some sheep. We combined our order and therefore didn't have to pay the postage! We are both delighted with the service and our purchases.
8th September 2016
Thank you for being so prompt in delivering my order. I had not ordered from you before but I shall do so in the future. I usually like to see before I buy, but now live quite a way from a local shop that carries a large range of yarns. The yarn I bought was excellent. My niece asked me to knit this garment for her little girl and as they grow so quickly it was good to have such a prompt delivery. 
1st September 2016
Firstly thank you so much for the fridge magnet gift. I am a big animal lover so you could not have picked a better one for me. I love your service and will always buy my clay supplies from you, I am the type of person that if I like a certain shop/business I will always stick with them no matter what else comes up, so you are stuck with me lol. I know that anything I order from you is always dispatched straight away and I don't have to wait too long for my parcel to arrive. I had worried about the fact that I am living in Ireland, that maybe you wouldn't deliver over here and was delighted that you do. I make model dragons out of the clay I buy from you and it is a joy to work with, having tried many different brands over the years it is nice to find one that doesn't cause me pain kneading it and yet it holds detail so well. Thank you for your wonderful service.
1st September 2016
Hi Sue,  Just wanted to let you know I received my yarn today. Thanks for an easy ordering system and a fast delivery and for the cat fridge magnet it was a nice touch and lovely little extra. 
29th August 2016
Hi Sue, Thank you again for the usual fast order. I am delighted with my wool. Also happy Diamond Anniversary - Well Done!  You run a lovely shop and hope you carry on the good work in the future.
22nd August 2016
Excellent and speedy service.  I love the patterns and have started making them already.
19th August 2016
Good morning, I am enjoying knitting the scarf and eager to see the finished product. I am more than happy with the service I received from your company. You went out of your way to help me and I am very grateful for that. I have recommended you to several friends and you will be my first choice for crafty things in the future.
11th August 2016
Hi Sue, Thank you for the follow up email. I have just received the two knitting books and am very happy with the purchase. Couldn't believe that they were shipped on the same day that I ordered, being that it was as Saturday, very fast service.
10th August 2016
Hi Sue, I would just like to say a massive thank you for your excellent service. You were extremely helpful when I telephoned you with a query and I received my wool very quickly. I would highly recommend the service you provide. Many thanks
8th August 2016
Good morning Sue, Yes once again a fabulous service and and loving the fridge magnets - a very nice touch.
30th July 2016
My shopping experience was awesome! I did a Google search on what I was generally looking for and you had it! Exactly what I wanted. I paid for it and downloaded it. Very simple!
20th July 2016
I have just worked with this clay for the first time. It is wonderful. So light and easy to use and the colour does not come off in your hands like other coloured clay I have tried before. I even let my daughter (adult not a child) have a go with it and she loved it too. I will definitely be buying more of this clay from you as your service is excellent.
18th July 2016
My fabrics arrived this morning. They were exactly as I ordered. Very efficient and sensible prices. Will be happy to check your website in the future for my quilting fabrics. Thank you very much (and also for the little gift). Off to do some Christmas sewing - it's never too early. 
16th July 2016
Very pleased with the service and the wool I purchased.  Thought I would get a head start on winter!
15th July 2016
Excellent service. The book has an excellent variety of snoods to knit. The book arrived really quickly after ordering.
14th July 2016
The service from Cottontail Crafts is second to none. My order arrived promptly and I was delighted with both the goods and the packaging. I will not be buying this product from any other supplier, even though I live in Ireland and not the UK. I will recommend your services to anyone that asks me where I get my supplies from. Best wishes and thank you for your wonderful service.
11th July 2016
Great service and really prompt delivery - not the cheapest on the web but comparable and would definately use again
11th July 2016

I'm always delighted with your service and products, the free gift was a bonus. Thank you 

28th June 2016

Hello Sue, Thank you for quick and accurate order with great service. Will be back again soon

27th June 2016
Excellent service, was very pleased with the material and have already made my Christmas stockings
26th June 2016
Very pleased with my purchase! It's always a bit risky when it comes to choosing a colour, but this matched the photo beautifully. I live in the Netherlands, and the package arrived within a week.
21st June 2016
Excellent service. Select pattern and then download and print within a couple of minutes. Just wish my knitting was as quick.
20th June 2016
First Class!
12th June 2016
Loved my hat pattern. Got a new baby girl to knit for in October so will be making use of my pattern. Love the idea that it's downloadable so I don't have to wait for the postman!!!. Will definitely be using your site in the future, just need to invent more hours in the day to knit.
6th June 2016
I was very pleased with the purchase experience with Cottontail crafts, how quickly I was sent the pattern and the price.

5th June 2016
This fabric is brilliant, a great quality and exactly as sold on cottontails website. It arrived so quickly and is the cheapest I have found anywhere especially as most places that sold it were in America! It has made a wonderful cushion that gets many remarks from friends who visit.
31st May 2016
Prompt delivery and excellent personal contact with seller. Five Stars!
27th May 2016
I just wanted to say how excited I am to have just received my fabric. The fabric is brilliant great quality, just as it stated  (I was so chuffed to get this as everywhere else I had to get it from America) So surprised to get it really quick. Thank you so much. 
26th May 2016
Hi, just to say that my goods arrived in perfect condition! I would also say that your staff are extremely helpful and I would highly recommend you to family and friends.
24th May 2016
Was very impressed with your service - I was given the original wool from a friend which was at least 5 years old and searched the internet to see if I could find the wool to complete project - after about 15 firms found what I was looking for with you - although a different lot number this is ideal and won't really be noticed and your service was prompt and efficient. I would certainly recommend Cottontail Crafts and will use you in the future. 
20th May 2016
Wonderful service - Smooth transaction - would recommend.
19th May 2016
Excellent service as always

16th May 2016

My shopping experience was unique thank you. 
13th May 2016
We have lived in Greece over 12 years and always get our wool and all we need from England. The needles we ordered was very good and are pleased
13th May 2016
This is a lovely yarn for lace knitting and this creamy colour is going out is stock for some reason. 
Prompt delivery, good price.
10th May 2016
Excellent service from start to finish . Thank you 
7th May 2016
Great response - am enjoying the knitting
4th May 2016
I had very efficient service. Thank you.
28th April 2016
The prompt personal service with a smile was superb! 
28th April 2016
No hassle, smooth transaction. Goods arrived as promised. Would definitely use Cottontail Crafts again.
27th April 2016
Your service was prompt and efficient. The yarn I purchased was better value than the first place that I tried to get the yarn from. So thank you very  much.
25th April 2016
lovely wool. great service. very polite.
23rd April 2016
Sue, thank you so much for your VERY prompt reply for my order.  The knitting patterns I ordered are wonderful and I look forward to using them.  It's always a treat to buy from you, and when we're lucky enough to be in Settle, your shop is always a wonderful visit, and of course, you and your wealth of knowledge are second to none.  Many thanks.
21st April 2016
The service was just lovely, and the yarn was packed very well for postage. Recommend the site.
17th April 2016
Service was excellent, latest items available when the big sites didn't have them. Thank you 
16th April 2016
Thank you for the fast delivery of my order. Everything was just perfect!
14th April 2016
I recently ordered knitting yarn from Cottontail Crafts - the service was excellent. A high quality product and very fast delivery. Good and friendly communications too! I will be using Cottontail Crafts again.
12th April 2016
Prompt delivery. Very pleased with purchase.
12th April 2016
Excellent, efficient service and lovely product! No complaints at all, quite the opposite. I'll be back.
9th April 2016
Thank you for dispatching my order so quickly, really excellent service.
5th April 2016
Dear Sue, The service I received was fantastic from start to finish. The updates were gratefully received. I'll definitely use your website again.
5th April 2016
Excellent service as always. Thanks
1st April 2016
Beautiful felting fibre - This wool felts really quickly and produces an excellent result. Beautiful shades of pink
29th March 2016
Hi Sue, Thank you for your email and the prompt service provided with my recent purchase. I've already started knitting!
26th March 2016
Thank you, the pattern arrived on Monday after I had ordered it on Saturday. This was great service.
25th March 2016
Hello Sue, I've received my parcel on Thursday morning, so pretty good timing to London. This is my second purchase from you and service - from the acknowledgement to say my order is in hand, to the packaging and labelling is excellent. I will use your shop again.
24th March 2016
Thank you for my order. I have always been very happy with the quality and value of the goods I purchase from you. I also appreciate being able to contact a real person who will deal with queries from start to finish. You are always my go to site for knitting.
12th March 2016
Just to let you know that I'm really please with my recent purchase.  I really appreciated the speedy delivery and wide choice of felt fibres. This particular felt knits together really quickly when needle felting saving a lot of time. Always a pleasure to do business with you.
11th March 2016
Would definitely buy from again - very quick service - Thank you
10th March 2016
Excellent product delivered on time at the right price.
8th March 2016
I was very pleased with my purchase, it was easy and quick to get. Thank you very much I have 2 very grateful granddaughters who love the cardigan. As you probably guessed I didn’t knit them by hand but by machine. If you have any machine knitting patterns I would be interested in viewing.
5th March 2016
"ABSOLUTELY BEAUTIFUL YARN!!" I really like the feel and colors of the Sirdar Americana yarn. I'm so happy I ordered it from Cottontail Crafts. It was mailed so fast to the USA too. And the price was more than fair. I wish they weren't discontinuing this yarn as it is excellent! Get some while you can!!!
1st March 2016
Hi Sue, Thanks for my recent purchase of Pampas Mega Chunky wool. I needed this specific wool for my pattern and hunted the internet as other supplier's were too expensive. I came across Cottontail Crafts and you were the cheapest supplier of that wool. Very pleased and quick delivery service. I will definitely buy from you again.
29th February 2016
Hi guys, I was very pleased with the purchases I have made from you and more particularly with the kindness and care experienced when I phoned to try and add to my previous wool purchase.  Thank you so much.
29th February 2016
Excellent pattern, communication and service ~ thank you!
27th February 2016
I was very pleased with every aspect of this transaction from start to finish.  The goods arrived in excellent condition and delivery to France was quick and efficient. I will have no hesitation in recommending Cottontail Crafts.
27th February 2016
Loved being able to download an instant copy of pattern & the fact that it was cheaper than glossy version. This is the way forward! 
24th February 2016
Excellent service and good quality wool
24th February 2016
"very good"  Fast delivery and a reasonable price
24th February 2016
Hello Sue, Thank you very much for completing the recent order which was received in good condition.  The packaging was good, the efficiency and accuracy of the order was excellent.  Your communication by email was efficient, well written, well presented and on point.  The order was dealth with promptly and was received in excellent time. The item purchased was a rare find and I am very grateful you had this in stock for inclusion in a special granny square blanket for a daughter who was very particular about colour. Many thanks and I look forward to purchasing more from your excellent service.
17th February 2016
Lucky to find this pattern, even better was being able to download it. Thanks to Cottontail Crafts, for having this great pattern. This is a lovely vest, easy to knit, and well fitting when done.
17th February 2016
"Excellent service" Really pleased with the pattern I ordered and with the speed of which I received it. Will definitely be ordering from you again. Many thanks.
13th February 2016

Hi Sue, Very pleased with the wool I ordered, being on  offer was a plus and delivery was very quick. Thank you for excellent service and I will definitely be ordering from you again.

12th February 2016
Marvellous yarns !!" Very impressed with the service. My wool order came very quickly. Will shop again *****
11th February 2016
Hello, Great service; I got the patterns the next day!  Thankyou.
11th February 2016
Great selection of fabrics . Bought online after visiting the shop . Prompt responses to my emails. Insufficient fabric for  my order on the roll so Sue bought in more specially for me ! Received the order in an amazingly short time and now my curtains are well on the way to being hung! Great service from start to finish.
8th February 2016
Very prompt reply from sue when inquiring about an out of stock product which meant sue looking in her shop on a Sunday and getting straight out in the post. A great service thanks so much.
2nd February 2016
I was very impressed with the speed that my first online order arrived. I have visited your shop a few times when visiting a friend who lives near Settle. I love your shop, it's an Aladdin's cave and I will continue to call in when I can. When this is not possible I will not hesitate to use your online shop. Thank you.
2nd February 2016
I am very pleased with my purchase – speedy delivery and packaged well.   I will definitely be ordering from you again.

28th January 2016
Thank you for excellent service the communication was really good keeping me informed on the progress of my order. The pattern was well packaged so no damage and delivery was very quick. 
20th January 2016
Good website, excellent delivery!
14th January 2016
I was really happy with the service, thank you so much. I didn't expect my item to get delivered so quickly, so that was a really pleasant surprise. I'll be sure to check your site for other craft materials in the future.
11th January 2016
Hi Sue, very efficient service. Product as described. 
9th January 2016
Hi Sue, Thank you very much for my recent order which I received from you this week. I love the yarn and am now about to start knitting with it. My granddaughter wanted me to knit her a Black and Red blanket to co-ordinate with her colour scheme in her bedroom. She is 14 years old (going on 24!) I wasn't keen to knit plain Black so when I was the Patchwork DK I thought that would be perfect although its often hard to be sure viewing online but she is over the moon with my choices which is a good start even before the blanket is finished! I cant wait to finish it either lol. Your service was brilliant and I will be back. Thanks again,
9th January 2016
Good morning. I have been very please not only with the fabric I purchased but with the speedy delivery. I would happily recommend you to friends and family and fully intend to purchase from you again.  Thank you

6th January 2016

Haven’t knitted for 30 years but decided to make a gilet, have already done several inches!  Just to say I was doubtful about choosing a colour on-line but it is exactly what I was expecting, reasonable cost and very quickly delivered.  Thank you, I shall definitely return to you when I need crafty things in future.
5th January 2016
I would like to thank you very much for the prompt service I received. I was also very impressed with the packaging and I really appreciated the presentation, with the panels tied with a lovely red bow. I will be recommending you to my sewing group today.
31st December 2015
"Good product, great service."  Ordered Needle Twister in the - at the time - only available colour, black. Contacted an hour or so later by Cottontail to let me know they had just received other colours into stock in case I would prefer one of those instead. Very pleasing as I had been looking for a red one initially. Really excellent customer service. Highly recommended.
29th December 2015
I was very pleased with the speed that the pattern was sent to me so I was able to start my project over the Christmas period. Thank you.
28th December 2015
"Fantastic"  Great pompom - exactly what I wanted and absolutely fantastic service. Will definitely shop here again.
28th December 2015
I received my order within 2 days and am very happy with it. It's a birthday present for my friend and I'm sure she will love it too x
28th December 2015
Fantastic service, fast delivery, great item. 5 Stars - Thank you!
28th December 2015
Hi - ordered lots of these socks for Christmas presents and they are great!  All the family wore them as soon as unwrapped and they were delivered very promptly.  Will be ordering more soon!
21st December 2015
Thank you, received today. Fab service will definitely be shopping with you again :)
20th December 2015
Received very promptly and I have already knitted the item I wanted with great success. My grandson looks very warm.
17th December 2015
I am very pleased with my purchase from you, and the speed in which it was sent. I only recently came across you on the internet so I will definitely be ordering from you in the future.
16th December 2015
Hi Sue, Thank you for sending my order through so quickly. I hope to find time to knit over Christmas. 
12th December 2015
Hi Sue, I love this wool (Loweth Super Chunky 10) - it's great. Already knitted a scarf. And your service was excellent too. Thanks
10th December 2015
Excellent very quick delivery
7th December 2015
I am very happy with my order and it arrived only 2 days after the order was placed.  Thank you.
7th December 2015
Thank you so much for a prompt service  would highly recommend. Love the product I have already knitted my granddaughter the monkey scarf and also the dog scarf and she loves it. 
7th December 2015
The bag I purchased with you was brilliant. I bought it as a present for a friend who has just started knitting. She will love it!! Thank you. 
7th December 2015
easy purchase, quick delivery, great product - Thanks !
4th December 2015
Good morning Sue, Found your site a few weeks ago and have used it a few times since......fabulous!  Very competitively priced but the winning thing for me is the quick delivery.  I use a couple of yarn websites but their delivery times are taking too long for me - especially when I need yarn urgently for a commission!  So - I will continue to use your site and recommend you to my other knitting friends. Many thanks

27th November 2015

Good morning Sue,I am very pleased  with my order of the Monkey 4 legged scarf, my great granddaughter will be thrilled to bits with it. The Wendy yarn is a delight to work with. Delivery was exceptionally quick. Thank you.
25th November 2015
Received today thank you for your excellent service
24th November 2015
Outstanding customer service! I ordered my goods Saturday lunchtime, they were dispatched 15 mins later, and I was knitting by Monday lunchtime. Sue always goes the extra mile to help and advise, and everything I have ordered to date has been exceptional quality. I would definitely recommend
24th November 2015
I am delighted with my purchase,would recommend you anytime.
23rd November 2015
You provide a wonderful service received my order really quickly and material was good quality as advertised Very pleased will order again from you
21st November 2015
Exceptional service, ordered Saturday pm, dispatched 15 mins later, and knitting by Monday lunchtime! What more can I say! 
16th November 2015
Hi Sue, I was very happy with the service.  I had ordered this knitting pattern from Amazon but was then told it was out of stock.  I searched the sirdar pattern no. on internet and managed to order the same from you.  It was with me in a couple of days which was fab.  Thank you very much for such a prompt service.  Well done.
14th November 2015
Hi Sue, about 15 mins from order to completion! That is fantastic service as usual! Thank you
12th November 2015
"my wife is pleased"  I bought this pattern for my wife as our dog tore the pattern to shreds thank you very much for your fast and hassle purchase also for saving my life
10th November 2015
The service I receive from Sue is very good. She is always willing to help and is a very friendly lady. She sorted out my order for me as I had extra bits to put on and the parcel arrived quickly. I would recommend her lovely shop.
31st October 2015
Four Legged Friends - Such a lovely fun knit. This is the second one I've made and no complaints. The Grandkids love them. Thank you Cottontail for the super service provided. First time customer who will be back.
30th October 2015
"Lovely yarn" I love this yarn and the colours. I have to confess that I haven't used it yet as I am completing another project but I feel sure it will knit up beautifully. I cannot fault Cottontail Crafts at all. Their service is exemplary.
30th October 2015
"Excellent service" I ordered this pattern and received it together with the yarn a few days later. The prices are extremely competitive and I would recommend Cottontail Crafts to anyone.
30th October 2015
I am very happy with my purchase from the Cottontails Crafts website!  It was so simple to download, I have an iPad, so I have saved it in iBooks EASY! I had thought of printing it out but having it on iPad is more convenient! Thank you so much
29th October 2015
"Christmas bells"  - Nice quality material which is now 12 Christmas table napkins.
27th October 2015
Excellent service and a good product, thank you.
26th October 2015
"Great Service!"  Recently purchased two patterns I'd been having problems sourcing. They were marked dispatched within hours of placing order, and arrived next day. Wonderful service! Will certainly use this company again.
24th October 2015
Your service was brilliant and you were very helpful over the phone. I made my order via your website at 4.30pm Thursday and my yarn was delivered on Saturday morning. Will recommend you to all my knitting friends. Thank you.
23rd October 2015
Many thanks for the swift, excellent service. Couldn't believe the patterns arrived so quickly.
21st October 2015
Hi Sue. very impressed with the whole service. and this being a limited edition wool I was really glad to find it on your site as I needed it to finish a project. delivery was fast and overall I was very happy. Will definitely order from you again.

21st October 2015
Very easy to use and got my pattern instantly......will definitely be using again.....Cheers

20th October 2015
My only feedback is to say what an excellent service you provided. Very quick and easy, making it all the more satisfying tracking down the yarn I needed to complete my project (after the shop I originally went to had sold out and finding out it was no longer being produced!)
19th October 2015
Thanks Sue. So pleased with my yarn, and such fantastic help and service from you. I will definitely be recommending Cottontail Crafts to my knitting group.

16th October 2015
"Robin Fleece Yarn"  - absolutely love the yarn made a lovely teddy cardigan

12th October 2015
Excellent service and the felts were beautiful especially the sheep the have been sent to a Granddaughter many thanks
12th October 2015
Excellent service. I was very impressed with the service I received. Sue was most helpful in recommending an alternative to a discontinued product and all goods arrived speedily. Now to get knitting!
12th October 2015
I am very pleased with my recent purchases from you.  Service very quick and received goods within a couple of days. Will definitely keep me occupied over the winter.
12th October 2015
I was very impressed with the service I recently received, the items were received within 48 hours! The prices were very reasonable, overall a great service and I will definitely use again!
9th October 2015
I was very satisfied with the service I received. Product was just what I was looking for and delivery was very prompt. I will be using you again. Thanks

30th September 2015
Excellent, prompt delivery service. Many thanks.

29th September 2015
I was very impressed with your website which was simple to navigate and was delighted to receive a message from you the same day to inform me that my order had been despatched. The package arrived safely within two days and I am now enjoying knitting my sweater. As soon as it is finished I shall be returning to Cottontail Crafts to shop for the materials for my next project.

27th September 2015
Thank you Sue, very helpful service and fast delivery as usual! 

19th September 2015
"Great Service" Bought an Online pattern - easy to pay and downloaded ok. Thank you

14th September 2015
Hello Sue, Thank you for sending the wool I recently purchased from you so quickly. As always, the service was quick and great.

14th September 2015

very good and prompt service

8th September 2015

Dear Sue, I find buying from you very easy. The website is easy to access and move around. Your service sending the order is excellent and very fast. Keeping me informed of every stage of process is really good.
I will be returning again.

5th September 2015

Good morning Sue. I bought Snuggly Baby Special DK from you in shade 123. It's a lovely natural shade and knits like a dream.  I was worried that the acrylic content might make it feel stiff but it's beautifully soft and gives wonderful definition to the cable Sirdar Pattern 1355; tuck stitch is a new one for me so I've also been on a learning curve. I started knitting as soon as it arrived. I had previously seen this jumper knitted up in a wool shop window in North Wales and it was so beautiful it stopped me in my tracks. When you put the yarn on sale I couldn't wait to get started. The finished jumper looks much nicer than it does in the photograph on the pattern - not always the case! The yarn was delivered within days of placing my order - an excellent service all round.  Thank you Cottontail Crafts.

4th September 2015

Thanks for completing my order so promptly - now I can carry on knitting! If I had realised how close your shop is to where I live I would have come in person!!! Never mind - I know where to go next time I am in need of a project.

1st September 2015

Extremely happy with my purchase.  Quick PDF file with no hassle. Definitely use you again. Thank you

27th August 2015

Really pleased to find this discontinued yarn. Service very prompt and well packed.

27th August 2015

Used the product before. Wonderful to knit with and lovely to wear.

26th August 2015

I received a phone call from my Mum today to say she had already received her cross stitch kit. What a speedy service. Many thanks.

24th August 2015

Very pleased with speed of delivery.

18th August 2015

Great Service! Kept up to date with order and delivered within 3 days. Will definitely use again. Item purchased just what I needed.

13th August 2015

Excellent service -thank you !

13th August 2015

Sirdar Firefly - Excellent value for money at half price

8th August 2015

I received my order next day and knitted it up immediately. My Granddaughter loves it!

6th August 2015

I bought this fabric as the backing for my very first quilt I have ever made. The fabric was gorgeous. It has a lovely soft feel to it, perfect for quilting, and gave a lovely contrast to the front. Quick efficient service, it was delivered promptly, and I would use Cottontail Crafts again

6th August 2015

Speedy, easy and problem free.

5th August 2015

I was amazed at how quick your service was, you delivered exactly what I asked for at a very competitive price. Thank you and I will be using you company again.

31st July 2015

Thank you so much for my recent order, nothing was too much trouble to get my order out as quickly as possible and would highly recommend buying again.

30th July 2015

Easy to find what you wish to purchase and fast delivery

30th July 2015

Quality of the patterns is excellent thanks for speedy delivery

28th July 2015
Great service, wool arrived within a few days of placing order. 
28th July 2015
Service has been great so far and I have another order on the way!
9th July 2015
Just to let you know that I have got my parcel and I love it.  Thank you for your great service.  I look forward to ordering from you again. By the way the buttons are fab!
9th July 2015
Delighted with the quick and efficient service from Cottontail Crafts. My yarn arrived 36 hours after I ordered it. Thank you. 
6th July 2015
It was a very smooth transaction and excellent service. Will certainly use you again

4th July 2015

Thank you so much for all your help in my quest to find the yarn I needed, also halting my original order and combining the extra ball of yarn you had in your shop! Thank you so much again! I highly recommend your store.The customer service, helpful and friendly staff are a credit to you. I look forward to ordering from you in the future. Thanks again

4th July 2015

The service was great, received parcel quickly and very happy with yarns ordered :)

​30th June 2015

Very pleased with the service, extremely quick to receive my package, will return again! 

​29th June 2015

Great service thanks Sue (and Steve).  Much appreciated the special delivery.

​24th June 2015

I was absolutely delighted with my purchases.  The colour of the material was true to that shown on the website, and being tied with a pretty pink ribbon was a lovely touch.  So beautifully presented.  I received the order within 2 days and am now working on my new project.  I will definitely buy from you again.

​23rd June 2015

Excellent service, I will be back !

​20th June 2015

The service was great and I'm very pleased with my yarn which I shall be casting on some socks later today.

​15th June 2015

Your website is excellent, easy to access and move around. Your service is equally good. Prompt
acknowledgement of order, progress reports and information 're postage of order. Your prices are very competitive and choice of products very good. I shall definitely be using you again.

​13th June 2015

Thrilled with the very speedy delivery & would not hesitate to order from you again

​10th June 2015

Thank you very much for the prompt delivery of my order. I am so pleased that I can now go on line. As I am an elderly person who cannot drive now I find it difficult to get into Settle. I am sure there are others who like me have to shop on line and are grateful for the opportunity to do so. You have a wonderful shop which we in this area are privileged to have.  I must comment on how good your site is and how well it gives you the colours of the wool. I will continue to shop for wool and patterns with you and recommend you other knitters.
Thank you again.

​9th June 2015

Just love this quality cotton fabric. it is cute, pretty and absolutely ideal for a little girl who has a small fluffy dog. I looked and looked on the Web before I found this. Thank you!

​5th June 2015

Very pleased you had a discontinued knitting pattern. Fast, efficient delivery of item. Excellent service!

30th May 2015

Thank you for Stylecraft pattern sent by return post. My sister was desperate because pattern is now out of print. Many thanks from 2 grateful knitters!

28th May 2015

How easy it was to find and replace my lost pattern. I will be passing on your web site address to all my friends.
27th May 2015
An excellent, tailored and personal service. Wouldn't hesitate to use again. Thank you!
18th May 2015
Thank you very much for the patterns. I fully appreciate your attention, dispatching them really quickly. Thank you so much. I shall certainly recommend your business and add it to my bookmarks.
11th May 2015
As always I am delighted with my purchase, the service you give to your customers is first class
11th May 2015
Great thank you!  Delivery in good time and even was the same dye lot as the batch I had run out of!  Many thanks
4th May 2015
I am really pleased with my purchase.  My material arrived in super-quick time and was beautifully packaged and presented.  The material is of excellent quality, and I am enjoying working with it on my latest 'project'. I will definitely be using Cottontail Crafts again.

25th April 2015

Am really, really happy with my recent purchases from you - great quality of the products plus excellent value for money.   Items arrived in perfect condition as well as promptly delivered. Loved that you tied the heart fabric in a red ribbon which will use for some craft project, too! Absolutely thrilled!  Looked in local fabric shops before ordered from you as try to buy locally when can- yet their material was not half as good quality or as good as value as yours, for sure!  Will most definitely order from you in the near future for my craft and fabric needs, most certainly!!  So, yes, have absolutely enjoyed my shopping experience with you plus shall return fairly soon.

24th April 2015

As always, excellent service.   Fabric is beautifully presented, wrapped with ribbon.   Buying from online photos is always risky but I know that I can trust the quality of your fabric. The floral lilac and the butterflies are so pretty.

10th April 2015

Thank you for the excellent service, prompt delivery, considering Easter holidays

9th April 2015

I'm delighted with the order I received and thank you for sending this so quickly.

6th April 2015

Thanks for my lovely wool and patterns. You were recommended to me buy a work colleague and I won't hesitate to use your site again and will recommend it to the others. The website is easy to navigate and I like the fact that if I see a pattern I would like to knit, that I can find out exactly how many balls of wool and I need in order to complete the item. Even better is that all the patterns actually have the relevant wool in stock on your website.  The delivery was quick and the items packaged really well. I look forward to buying from you again.

3rd April 2015

I'm very satisfied about my first purchase. I was searching for this yarn colour, very hard to find. I'm so happy ! Thank you for the fast delivery.

31st March 2015

I received my pattern the next day, thank you very much  which you redirected to Belfast. I will be coming back to you in the future as the service was excellent.

30th March 2015

"Excellent service"  - Chris Sue and Steve all very helpful, I am really going to enjoy my return to knitting with this lovely shop just down the road.

29th March 2015

Many thanks for your quick delivery. WOW it was quick, already knitting from first booklet. Will shop with you again, and tell all the ladies. I teach about you as well. many thanks.

26th March 2015

It is always a pleasure to buy from your lovely shop. I was thrilled with the rapid delivery of my knitting needles. Thank you.

19th March 2015

"colourful doggies with bow (cross stitch kit)"  Easy to follow instructions, though I normally prefer more of a challenge.  Prompt and very helpful service as always, can't wait to return .

19th March 2015

Excellent and prompt service as usual

18th March 2015

It was quick and easy to order what I wanted and having checked via telephone was confident that the items would be what I was looking for.  This proved to be the case and I was very happy with my purchase.  We do not have anywhere in Aylesbury that sells little bits and pieces so next time I need something will check out Cottontail Crafts again.  

17th March 2015

Excellent, speedy service. Thank you

17th March 2015

It is really difficult to find patterns for men that are just a bit different. This one fits the bill (with a women's version too). Wendy Norse wool is discontinued, but with help from Sue at Cottontail, I was able to find an alternative. Cottontail Crafts is now my default 'go to' site for crafting ideas, help and materials.

16th March 2015

Great service. Wool arrived very quickly and I have almost finished one item. Thanks.

12th March 2015

My wool was despatched on the same day i ordered it and arrived quickly. I am really pleased with it and will be putting another order in soon. Many thanks.

11th March 2015

Great service, happy with products delivered. Many thanks - will use again x

10th March 2015

As always, service is excellent. Many thanks

9th March 2015

Just to let you know we are really pleased with all our purchases from you, and the speed at which you dispatch them. My daughter Naomi and I used to come into your shop regularly when we lived in Settle, and we miss dropping in very much.  Hope you are keeping well, and we will definitely be calling in when we get chance to visit Settle.

5th March 2015

yes the whole experience was good, easy to negotiate website and all very painless, no doubt I will be back again soon

28th February 2015

The wool is of very high quality will definitly recommend to other and service was second to none thanks

26th February 2015

I can only applaud your service to your customers as always ...long may you be there for us ...congratulations.

21st February 2015

As always I am happy with my purchase.  I am going to knit a pram blanket with my Rico pompom yarn!  The service you give at Cottontail Crafts is the best, always reliable & I know if I order early in the day & you have my order in stock I am sure of next day delivery!  I just cannot praise you enough!   I look forward to ordering from you again soon..

16th February 2015

Marvellous service which accommodated my being delayed beyond closing time to collect it. Will certainly buy from you again. The yarn is great with a real wool feel but the strength of other fibres added. £0.30 cheaper per ball than Hobbycraft where I bought the rest of it from.

15th February 2015

Great customer service.  Lovely pattern, quick and easy to do.

14th February 2015

I was very happy with your website, and ease and efficiency of completing my purchase.  I will visit again.

13th February 2015

Excellent service, posted the same day as the order was placed over the internet.  Very pleased and will use again soon.  

11th February 2015

This is my second order and I know it won't disappoint me. I really enjoy looking at your website. There are quite a few items that I need soon, thanks.

10th February 2015

 I am happy to give feedback of your great customer service. I bought and downloaded a pattern which was quick and easy to use unfortunately the pattern would not download, a quick email to you and straight away a reply with the pattern attached which opened straight away. Thank you so much for a no fuss, quick response. Great customer service. Xx

9th February 2015

I was very impressed with the web site and how quickly I received my order ...thank you. I`m already browsing again for further purchases of wool and have book marked your site.

9th February 2015

Thank you for a speedy completion of my order I will return again as soon as I run out of wool as I would like all the colours as they wash beautiful.

9th February 2015

I really like this wool so soft and will certainly buy more. Thank you for the very efficient service.

6th February 2015

I found the website easy to navigate and the yarn I was looking for really quickly. The goods arrived in 3 days. I shall be recommending you to others and will be shopping again with you in the future. So a great service all round

5th February 2015

Very pleased with my order, it arrived very quickly.

5th February 2015

Thank you for your help with my recent purchase of fabric. I telephoned before ordering and was given helpful advice as I was unsure of which fabric needed. When my order arrived (very promptly) you had used your discretion according to my request and I was delighted that you had picked the correct red spot fabric to match my existing supply. I wouldn't hesitate to use you again or recommend you to other sewing friends.

4th February 2015

I was very pleased with the service I received from your company.  The wool arrived quickly, was good value for money and was packaged safely. I will definitely shop with you again and would recommend others to do the same.

4th February 2015

Great service. My order was with me in 2 days. I will use you again.

2nd February 2015

Excellent service. Easy to use ordering system super quick delivery

2nd February 2015

Thank you Sue. Excellent super speedy service. Easy to use web ordering platform . My order was dispatched on the day I ordered and I was knitting a couple of days later. I'm sure I will be back.

1st February 2015

Speedy service, lovely product. Thanks very much.

31st January 2015

Easy transaction and speedy dispatch. I will definitely be using Cottontail Crafts again and would strongly recommend them.

31st January 2015

Great service, great products!

29th January 2015

I am really pleased with my recent order from Cottontail Crafts, I run a small hobby/craft business - just going to craft fairs and fetes, but getting the yarn I need is very important, as is getting my order promptly delivered and both these criteria are met when I order from Cottontail Crafts. I was so pleased when I found Cottontail Crafts did some of the yarns I use.

28th January 2015

Brilliant service as always! Lovely wool, can't wait to get on with it!

28th January 2015

l was very pleased with my order, it arrived on time and the quality of the yarn was very good.

28th January 2015

Goods arrive on time, brilliant yarn for the money.

27th January 2015

We searched everywhere for this particular wool and we found it at cottontail craft, cottontail staff were more than helpful, and quick to despatch, I would recommend this store, you wont get a better service, 100%, we will always try cottontail crafts first.
24th January 2015
Thank you for sending my order out so quickly.  Jolly good service.
24th January 2015
Goods arrive on time, brilliant yarn for the money.
23rd January 2015

Excellent service and really speedy delivery.

23rd January 2015

Thank you so much for my pattern and wool. Just to say I love the ease of using your website and I am very Impressed with the speed of delivery. Ordered Friday and here by Monday. Couldn't be better. My daughter lives in Halifax and I have given her your details so that she can visit your shop.

19th January 2015

Great service, nice and prompt!
19th January 2015
Delivered promptly and very helpful as stock was limited.
19th January 2015
Very pleased and delivered in good time.  Lovely wool for baby.
14th January 2015
Very efficient. The only company I could find that would post material abroad for a reasonable charge, in combination with having good prices for goods in the first place. I am pleased with the material quality also.

10th January 2015

"Excellent service"  -  The delivery was delayed, due to Spanish post not having enough workers (on the news today about the staff shortages) The wool was posted off the day I made the order- so I could not complain about Cottontails service- excellent . The wool is lovely to knit with and the colour beautiful

10th January 2015

Thank you for the quick service and the excellent item. Sorry that this product is not available any more.

31st December 2014

Thanks, Sue. As always, excellent service. Quality fabric and beautifully presented.

30th December 2014

I am delighted with my recent order, and amazed it arrived so quickly over this holiday period. I cannot thank you enough for the service you provided, going the extra mile to ensure that I received the correct number of balls of yarn.  The yarn is knitting up beautifully, and I hope to knit it quickly for warmth in this horrid cold weather!!!

18th December 2014

gr8 service - Very plsd with the whole experience of shopping with you...quick easy and fast delivery. ..thanks

13th December 2014

Very impressed, the socks are lovely quality bought as a Christmas gift. We visited your store in September but the socks were out of stock!  Good communication and fast delivery.

13th December 2014

I was very pleased with the speed that my order was dispatched. I look forward to using Cottontail Crafts again.

11th December 2014

Very happy to give feedback as service was great! Delivery was quick and goods well packaged.  Also, having done plenty of research into various suppliers, I found your price to be unbeatable, with competitors charging anything between 10 & 20% more. I will definitely be back for more supplies.

8th December 2014

I come back to Cottontail Crafts again because you give such a good service, products are well wrapped and delivery is swift.  Also I know if I contact you with a query I will get a quick reply.  One day I will make it up to Settle to see the actual shop. The toy kits are very nice indeed and exactly as described on the website.

5th December 2014

 Very pleased with your service, ordered the wool online last Friday lunchtime, easy to pay with paypal, able to get a ball of discontinued sirdar wool I needed to finish a scarf. Arrived promptly, no problems at all. I would use you again. Thanks

5th December 2014

Excellent service thank you so much for all your help

4th December 2014

I was very pleased with ease of ordering,the range of colours, and the speed of delivery. So good to be able to use paypal.  Also I spoke to a very helpful lady. I rang because there was a flaw in the black multi and she advised me on how to fix it or she would send another ball. We settled on a fix and it was fine. Thank you.

26th November 2014

I recently bought some 'real' wool from you which was great to work with and the finished hat is being worn with pride by my other half!  True to form our daughter wants to get in on the act so I've recently bought more for her.  I'm sure it will feel as good and knit up beautifully. Will let you know.  Really great service.

25th November 2014

Very prompt and efficient service. Very pleased with item

24th November 2014

I was very pleased with the service and speed. In particular you had the colour yarn I wanted and had been unable to locate. Thanks

21st November 2014

"brilliant". What fab fast service! When I couldn't get the wool to finish a project off anywhere else I found just what I needed here, thank you

19th November 2014

Thank you for the quick delivery of my order, as always it was delivered within days of my ordering.   Always such a pleasure to shop in your online store, i will be back soon

18th November 2014

I am delighted with my recent purchase of Wendy Nina yarn from you. The yarn arrived very quickly and the price was very competitive. Thank you very much.

18th November 2014

I have received delivery of my order for aluminium straight knitting needle and thank you for your prompt and efficient attention in this matter.

17th November 2014

Thank you for the very prompt delivery of my order it is a Christmas present for someone. I didn't expect it to be so quickly delivered and I will be looking at your site again

17th November 2014

Thank you so much for the wonderful service regarding the Wendy Arctic yarn for the seal I wanted to make. My daughter is thrilled with it as she wanted to give it to a friend who is ill.

15th November 2014

Just to say my purchase arrived very quickly and I am enjoying knitting a red scarf . I searched high and low in many stores for red wool suitable for this purpose so was delighted to find your web site.

14th November 2014

I am  really pleased with the service from you and the purchases I have made. I do enjoy shopping on line but I have to confess, I wish you were a bit nearer as I enjoy visiting the shop more!

13th November 2014

Great service. Thanks

13th November 2014

I thought your service was excellent. The website was easy to navigate and had a good choice of good value yarns and delivery was prompt. I have made my scarf already and it’s luxurious. I am really pleased with the price I paid for such a lovely yarn

12th November 2014

Many thanks for your email which Pat passed on to me! I've left a 5* review on your facebook page, as Mum (aka Pat) doesn't "do" facebook :). I thought you might like to see what Made By Pat has been doing with the type of yarn she ordered and so have emailed  some photos taken recently. Thanks again - Mum/me will definitely be re-ordering from you.

11th November 2014

I am happy with the service from Cottontails. Prompt delivery, good value. Would certainly use again if I can't buy the yarn I want locally

10th November 2014

Thank you for your prompt delivery of my recent order. The quality of the fabric was excellent. Would definitely recommend yourselves and look forward to ordering in the near future.

10th November 2014

Absolutely delighted with my purchase and you went that extra mile to get me what I wanted. I managed to confuse my order and muddled myself up but you came to my rescue sorted it all out. I most certainly will be back

8th November 2014

Good price, lovely quality and very good quick service!

8th November 2014

Difficult to find in wool shops and needed for particular pattern so very pleased to find a reasonably priced product with excellent service!

8th November 2014

Good quality wool. Excellent service!

6th November 2014

I found your website really easy to use and your products excellent value for money.

3rd November 2014

I am really happy with the order I made. It arrived really quickly, was as described, and is exactly what I had been looking for! Thanks for a great shopping experience!

31st October 2014

I was very impressed with your excellent service and would certainly buy from you again.

30th October 2015

Straight Knitting Needles - The delivery time was excellent, and the service even better, as by mistake, I had ordered the wrong length of needle, but a short email to Sue and everything was sorted

29th October 2014

We received our order this morning and every thing was fine and we are very pleased with it and we will shop with you again.

28th October 2014

Wendy Nina Green Eyes : This is meant as a scarf yarn, but I used it to make a Christmas wreath. It's a yarn which you knit the mesh attached to the yarn rather than the yarn itself. After watching the utube video, I soon got the hang of it and with a couple of hours my wreath was finished and the effect is beautiful. So I say have a go!

27th October 2014

I was very pleased with the excellent service I received from Cottontail Crafts. I ordered some knitting needles, but by mistake, I put down the wrong length, but a short e-mail to Sue and she sorted it all out for me. I would definitely recommend your company to other knitters.

26th October 2014

Excellent! Ordered 2 lots of wool on Thursday and was knitting on Saturday!! Excellent, quick delivery and service. Will be using again and would highly recommend Cottontail Crafts.

26th October 2014

My order was very quickly delivered and the wool (Wendy Nina) was the best price that I had found on the internet . I have saved your details and yours will be one of my go to shops in the future.  Thank you

25th October 2014

Amazing colour and feel - So pleased with the colour, will be used for socks, the texture and feel is as expected and cannot wait to use it, excellent service too from cottontails crafts

25th October 2014 

Great service, just what I wanted, delivered in no time Thankyou .

24th October 2014

Sue, the overall impression is one of efficiency and excellent quality fabric. I was very pleased to receive my purchase so quickly. I especially like the introduction of yourself on the initial website page.

19th October 2014

Bought these for Christmas presents, not only was I happy to purchase them at a discount price but the delivery time was so quick, two days later I received it.

18th October 2014

Thanks for all your help nearly finished jumper will be ordering from you in future  kind regards x

17th October 2014

Thank you for my order being delivered so promptly as always. Excellent service

17th October 2014

I appreciate the friendly voice on the phone if I have a query, and the prompt and efficient despatch of the goods ordered. Thank you

15th October 2014

Thank you for my recent order which was delivered quickly as always. I placed my order on Sunday and it was delivered by Wednesday. The wool is lovely and so nice to work with. Thank you again. I will be returning to your website soon.

12th October 2014

Very good - Well packed, prompt delivery, exactly what I wanted. Thank you.

11th October 2014

This was my first order from Cottontail Crafts and I am very pleased with the service. In these days of many internet sites not providing the goods after taking the money it is good to deal with a site I can trust. I am sure I will be back again soon

10th October 2014

Love the poncho style. Looked everywhere for a great style poncho. Easy ordering even from US.

9th October 2014

Delighted and really happy with service

21st September 2014

Excellent service and the web site was excellent as well. I found everything that I wanted very quickly many thanks to your staff for their excellent service

13th September 2014

Many thanks for a troublefree shopping experience. Having been very pleased with not only my purchase but completely satisfied with the quality and speed of you service I would use again without hesitation.

12th September 2014

Very pleased with your service will use you again, thankyou

4th September 2014

I am very impressed with the quick service I have received from you. Thanks!

2nd September 2014

Thank you so much for the fast delivery. I can't begin to tell you how chuffed I was to find the items as I have looked everywhere for them! Thank you once again and I'll be visiting again very soon.

29th August 2014

Thank you for your very prompt service.I was amazed to receive the patterns this morning!

29th August 2014

Lovely and soft, gorgeous colour, just as expected. Great service, super website, personal touch, will recommend to others.

28th August 2014

Excellent service.  Love the shop video!

26th August 2014

It was great to be able to download the pattern and receive it straight away, (and not to have to pay postage!). I'm only part way through making the gilet but the instructions are clear, although I haven't knitted pockets before so that will be the acid test!  Will be more than happy to use Cottontail again.

26th August 2014

I recently found a pattern I loved but had terrible trouble finding the yarn required, (namely Wendy Pampas in the Ivy shade). I searched all my usual suppliers, local shops and online but it was just by chance I found your site.  I love your busy website, great offers, amazing range and especially the personal touch down the left side of your Home Page which I think is lovely. Also contact with you seems easy to find which I like.  My order arrived quickly, exactly what I wanted and the transaction was easy. I have used Loveknitting in the past, which I like very much, but they do not always have what I want. I think your service easily matches theirs.  Thank you for your excellent service and I look forward to buying from you in the future.

14th August 2014

Thank you for the very prompt service.  I hadn't come across your website before, but was searching for this particular yarn/colour which seemed to be out of stock everywhere else.  I will definitely visit your site again in future.

14th August 2014

I enjoyed browsing Cottontail Crafts website. I found exactly what I needed and once ordered, my item arrived quickly. I'll definitely be coming back! Many Thanks

8th August 2014

4 Seasons - Spring (Counted Cross Stitch kit) - Fortunate enough that Cottontail Crafts has this item to complete my set. Given the excellent service I will be returning to purchase further items from this retailer.

7th August 2014

I received the yarn package the day after you emailed me.  The yarn is beautiful--more so than the pictures.  It is incredibly soft. I can't wait to begin my pattern.  I found the recommended yarn in a Crochet World Magazine. Thank you for your great service.

1st August 2014

"Just Great" I am really pleased with this material, the quality is great and the colour just perfect. The buying experience was easy and without any problems, so I will be back and have already recommended you to friends etc.

27th July 2014

I haven't tried the pattern yet but I love your site.  I'll definitely be your customer from now on

27th July 2014

Very pleased with product, arrived very prompt. Thank you very much. Excellent service.

24th July 2014

Brilliant ultra fast service received my order the very next day. Many Thanks

14th July 2014

I love the pink and silver Sirdar Firefly metallic and hope to come back for more Firefly next month

10th July 2014

As usual your service is fantastic. The site is easy to use, paying by PayPal means I don't have to scrabble around for my card and delivery is prompt! Thanks again.

10th July 2014

"Twilleys mist DK" - Very quick receipt. Delighted with the wool. It is robust but super soft and the colours are warm and vibrant. Will be ordering again from you.

7th July 2014

Thank you for all your lovely fabric, which I adore. Thanks for the lovely packaging on fat quarters, and your prompt delivery, and when I phoned last week, thanks for all your help.

24th June 2014

I was delighted with the personal contact and the speed with which my wool arrived and the price.  I will certainly order from you in the future

24th June 2014

Really pleased with the service, price and the swiftness of delivery, thank you

23rd June 2014

Thank you very much for your very prompt delivery. My wife is enjoying the books very much.

23rd June 2014

"Buttons" - Excellent, very chic and individual. Will be buying more

16th June 2014

I was very pleased with the service and the wool and will definitely be using you again..very happy, thank you

15th June 2014

Excellent - This wool was really great quality and the delivery and ease of ordering was fist class well done Cottontail Crafts for having an outstanding website and customer service

13th June 2014

Would just like to say a very big thank you for the beautiful fabric I purchased from you and the lovely way it was presented, I was so delighted when I opened up the parcel. I'm sorry that I'm so late with my feedback to you, but I only arrived back home today after being away on holiday. Thank you again and I will most definitely be coming back for more lovely fabric very soon.

3rd June 2014

The service was brilliant, product perfect and delivery really quick.  Thank you very much, I will definitely be ordering again

3rd June 2014

Great service. Lovely wool

30th May 2014

Great service as always.  Ordered as a present and it was well received

24th May 2014

The package arrived safely, and is just beautiful. Will definitely be coming back for more.  We have a family baby boom coming, so now all I need is more time!

24th May 2014

Thank you for such quick delivery, the yarn is top quality and the online ordering is so easy. I will order from Cottontail Crafts in future.

13th May 2014

A very efficient service. Thank you.

11th May 2014

I found buying the Wendy pattern on-line and paying with pay pal quick and easy, no trudging around the shops looking for it!!  Thank you, have bookmarked your shop for future purchases

8th May 2014

Very good service and product arrived very quickly. Will use this site again I am sure.

8th May 2014

Thank you for a very prompt and efficient service which came so delightfully wrapped. That does make a difference!  I will return to buy more.

29th April 2014

Cottontail Crafts. The best shopping experience I could wish for. Excellent service and extremely helpful. Highly recommend for all your sewing, knitting and other crafting requirements. Thank you.

28th April 2014

Just to say that I think your website & service are first class. Both times I have ordered from you I have received my items in double-quick time. I also love the fact that when I order a knitting pattern you have the facility for viewing the pattern, enabling me to order the yarn at the same time. I shall certainly be shopping with you in the future. Many thanks off an excellent service.

28th April 2014

Thank you so much for the pattern book which arrived really quickly.

25th April 2014

I was very pleased and impressed by your website, products and service. My order arrived very promptly and I am very much enjoying knitting a cot blanket for my first grand-daughter! I look forward to visiting your website again and planning my next project!

19th April 2014

Very pleased with the order, the lady called Sue who dealt with it and also the swiftness of delivery. Many thanks

16th April 2014

I was very happy with the service I received from you. You dealt with my phone query first very quickly and then the wool was delivered the next day. Thanks very much, I will be keeping your details for further orders.

16th April 2014

Greetings to you from New Zealand.  I would just like to say I am so pleased to have discovered your site.  Ironically it is cheaper for me to purchase patterns directly through you rather than buying them here. The reason I found your site was because I had tried to obtain one of the patterns here and it was unavailable so thank you very much for your quick and efficient service. I shall return!

16th April 2014

"Happy Husband"  I knitted my husband a jacob wool jumper over 30years ago and he loved it. I bought the original wool from the Lake District so was wondering how he would like the replacement. He's over the moon with it and is waiting expectantly for the end result. He's even offered to bring me to the shop! Thank you

14th April 2014

Thank you for your e.mail.  I am so pleased to have received the order of the JC  Brett yarn.  Your service was excellent, it was so nice to be greeted by a cheerful and positive person and the speed in which you sent the order to me was fantastic. Thank you once again. I will definitely use you again.

12th April 2014
Very pleased with the yarn I purchased from you and the excellent service I received. I will definitely buy from you again

11th April 2014

"fast service"  Very helpful, gave prompt refund when I ordered wrong wool. Fast delivery, very happy.
8th April 2014

"knitting pattern pdf" - quick, cheap and convenient and safely stored direct to my p.c.

5th April 2014
Quick delivery. Beautiful yarn at reasonable price xx 
5th April 2014
The buttons arrived this morning, so pleased with them,and for your very helpful service,I will soon be visiting your website again.

2nd April 2014

Your service was up to it's usual excellent self. Thank you

28th March 2014

I have ordered recently both knitting patterns and wool on a number of occasions I have found the orders came when I expected at good price and quality good, wool as advertised, can’t fault.

25th March 2014

The yarn arrived in good time, exactly as I'd ordered, and in good condition. I'm very happy with the service I've received from Cottontail Crafts.

22nd March 2014

Thank you Sue for an excellent service, the wool arrived quicker than expected , just what I needed. I will definitely use Cottontail Crafts again! Thank you again.

20th March 2014

I have enjoyed buying from your website, there is always so much choice. Everything is always delivered quickly.

20th March 2014

Thank you for the prompt despatch of my order. I am already knitting away. My baby blanket is growing by the day. I was really pleased with your friendly service and my only complaint is, that I didn't manage to persuade you to sell me a couple of your fabulous felt eggs!

15th March 2014

So far I'm very pleased! The wool came quickly and is really beautiful, I can't wait to start knitting. I would certainly use you again.

11th March 2014

Your products arrived within a couple of days. Very pleased with the efficiency of order and delivery process.

8th March 2014

"First class".  An excellent service. Received promptly. Would definitely order again. Thank you.

5th March 2014

Excellent service.  Thank you.  Will certainly order again when I need a pattern.

28th February 2014

I received my order so quickly as usual. So good!  Thank you.

28th February 2014

Just a quick message to say thank you very much for the safe delivery of the fabric, it was dispatched very quickly (very impressed) and thank you for your all your help, I was so disappointed when I thought I couldn't get hold of that particular print so thank you for making my day!! Your note made me chuckle, your fabrics would sell incredibly well down here in Whitstable!! Thanks again and I will certainly be using your website in the future.

25th February 2014

"Excellent service!" Delighted with products, as always impeccable service, thank you!

24th February 2014

Thank you for your prompt, efficient and helpful service. I am enjoying my crochet project and found the books I purchased from you very informative and clear to understand. I'm sure it won't be long before I am back for more wool.

23rd February 2014

"Wendy 5676 Thor Super Chunky"  - Really simple way to purchase a pattern, very smooth transaction and almost immediate download. Thanks very much

21st February 2014

Order received today.  Many thanks for your prompt and efficient service.

21st February 2014

"Good Service"  I ordered two balls of Peter Pan DK wool. They came promptly and I was delighted with the service I received and will be ordering from you again.

12th February 2014

Arrived in France soon after I ordered it.  Reasonable postage cost.  Good quality fabric and lovely designs.  Very pleased and would recommend to others.

12th February 2014

As a first time user of Cottontail Crafts in November 2013,  I've returned in 2014 to purchase two more patterns and more wool because the service is fantastic, the goods are dispatched quickly and the choice is very comprehensive in terms of patterns and wool. The site is great to navigate. Sue even phoned me to check that the dye colour for the additional wool I'd ordered the very afternoon I'd ordered it. Impressive!

11th February 2014

"Rico Fashion Fur" - I ordered 3 balls in Turquoise to knot a scarf for my daughter. It knits incredibly easily and the scarf itself has a nice bouncy stretch to it. Lovely! Cottontails were the most competitively priced and sent me the yarn fast, with a friendly follow-up customer service. Businesses like these are the reason I prefer supporting independent retailers above high street chains.

11th February 2014

"Excellent all round"   Beautiful soft yarn and excellent service from Cottontail in terms of speed of delivery and information. Would definitely use this online shop again.

11th February 2014

I have been very impressed with the service I have received from you. My first order was despatched promptly and it was so kind of you to call me to discuss my second order. I will certainly recommend your company and look forward to buying more wool from you in the future.

10th February 2014

Excellent customer service, thank you. I also chose your web site as I like your history and values and want to support you rather than the big money saving sites.

7th February 2014

Very pleased with the service the package arrived on Monday after ordering the wool on Friday morning. I am already just about finished with the poncho. Will definitely use this site again. 

7th February 2014

Wool received promptly. Yarn knits up beautifully, will be back for more.

7th February 2014

Just short and sweet l found Cottontail Crafts faultless,  very happy.  Many thanks

6th February 2014

Excellent quality and speedy delivery, and the only place I could find button thread on the net.

6th February 2014

I was very pleased to receive my order of knitting yarn. I found your website by chance when googling for a particular yarn and I found your prices and service excellent. Also, I chose to buy from you, instead from one the big online retailers, as I like to support independent businesses.

5th February 2014

I continue to be pleased with the excellent level of service received by yourselves and the quality of goods received

4th February 2014

Hi Sue, as always a fabulous service and your wide range of goods is well worth a 2 1/2 hour drive !! We will be back in March, take care and many thanks

2nd February 2014

this wool is the colours I expected, quality expected, the price was reasonable, communication good and came on time I could not ask for more

1st February 2014

Great service. I enquired after a wool I had run out of. Had no label, just a type and colour. After sending a small sample it was with me in a few days. Amazing, as always. Visiting you shop is like going to heaven!

31st January 2014

Thanks very much for your incredible service. You went out of your way to find out details about the amount of wool that I needed and I received the wool on Monday after only ordering it on Friday. Amazing service. I have started the knitting and so far so good!  Thanks again.

31st January 2014

Hello...I thought it was about time I left some more feedback Emoji Just received my latest order of glitter scarf yarn and I'm really happy with the service from yourselves. Fast delivery, items arrive within a couple of days of ordering and just the right amount of packaging. Very friendly service, I just keep coming back again and again! Keep up the good work Emoji

28th January 2014

"CROFTER LOGANBERRY" I was unable to obtain this particular shade in the local shops as it seems to have been discontinued. However after a bit of web research I tracked COTTONTAIL CRAFTS down. They had the right product at a very good price and fair postal fees so I ordered and within a few days the wool arrived well packed and both my granddaughter ( the cardi is for her) and myself are delighted. Thanks very much. I will use your site again and will recommend you to my friends.

24th January 2014

Thank you for the very prompt service. Product is just as described

24th January 2014

Thank you very much for the quick delivery of the electronic pattern. This is the first time I have used this service and I am very pleased with it, and I will definitely use it again.

20th January 2014

Very prompt and excellent personal service.

17th January 2014

Great service

15th January 2014

Thanks for your prompt service and your excellent website.  I am delighted with the yarns and have started on the neck scarves.

13th January 2014

Thank you to you all at Cottontail Crafts. I am 100% delighted with your speedy service and your great products, I received the lace pattern the following day, no problems, I have not yet started this project as I have not finished the last knit that I purchased from you.

13th January 2014

Thank you for my recent order. I found the whole process from  site search to purchase and delivery excellent

13th January 2014

Thank you very much for the photos of the scarf, it took minutes to make and looks good on. I am looking forward to knitting the hat. As always your service and help were brill!!

12th January 2014

What a clever idea to allow patterns to be purchased and downloaded, much better than having to wait for them to arrive in the post. I’ll be visiting again when I need another pattern.

12th January 2014

Thank you so much your pkg arrived today and it arrived very quickly! The yarn is really beautiful and I will be ordering from you again!

9th January 2014

Thank you for my recent order which was delivered within days of my ordering it. This was my second order from you, the first one i rang you and i have found your service so helpful, the website is so good with lots of choice, its better than  other shops i have seen. I have even recommended your shop to a friend and she has bought things from you recently. I think one day I will have to come and visit your shop, its like an Aladdin's cave!  I'm looking forward to ordering more goodies from you.

4th January 2014

Thank you for my recent order.  I didn`t expect to get it until after Christmas so an extra thank you!

3rd January 2014

The wool was received on time and exactly as ordered. I am now knitting a scarf and the from the initial appearance I am going to be very pleased with the result. Thank you

23rd December 2013

Thank you Sue. I tried to order Mr Poop from a local retailer as a Christmas present for my wife, having placed the order they came back to me a couple of days later to say they were out of stock. I then explored the internet and found your site - I placed the order and have been extremely impressed with your service.  The confirmation email came through almost immediately, then the order itself arrived very quickly, especially in light of the Christmas mail, and then I received your follow up email today. I would highly recommend your site and services to anyone - hopefully once my wife and put together Mr Poop I will definitely be returning to your site again to make further purchases. Thank you once again.

23rd December 2013

All was great! Very happy to have received my wool nice and quickly.  Many thanks.

20th December 2013

Thank you so much.  You were highly recommended by a colleague at work and I am glad to say that she was spot on!

19th December 2013

You have a great website with good descriptions.  Delivery was very fast and I will certainly be buying again.

17th December 2013  

Thank you for your super quick service. Will order from you again.
13th December 2013
Thank you very much for my fabric, it is beautiful and also for your prompt service 
9th December 2013
The parcel to my sister-in-law arrived very quickly.   She loves the socks, and says "they spoil me for any other socks."   So I can feel happy with our choice, and you can feel happy that one of your sales is such a success.   Thank you.


5th December 2013


Everything completely excellent, thankyou so much! Now busy making Xmas prezzies and will come back to visit in the New Year. So refreshing to experience quality customer service. Thank you again! Wishing you and your team a very Happy Christmas.
3rd December 2013 
As ever your service was excellent.
2nd December 2013
Just to say I was very pleased with the service  I received from you, and delighted with the product, I will be ordering more of this wool, it knits up beautifully.
2nd December 2013


Excellent service thank you.  Wool arrived safely - I just have to knit it up in time for Christmas now.  Many thanks


2nd December 2013
I would like to say I was happy with my order. I think your prices  are good and delivery times excellent. Thanks again
1st December 2013 


Thank you very much for the prompt delivery of my recent purchase from you. I was gutted when my local wool shop had run out of the wool I needed to finish a jacket for my 6 month old granddaughter.  I was delighted when I found your website and you had the exact wool I needed. Now that I have found you I will definitely use you again as I also do card making and other crafty things and notice you supply that sort of things too. Thank you once again for the very prompt delivery of my wool I can now finish my little jacket. Thank you
29th November 2013
You have a wonderful service at supplying wool to your customers
23rd November 2013 
Just love dealing with you. Have always been delighted with your service and products. 


18th November 2013
As ever prompt and efficient service. 


18th November 2013
Firstly thanks for asking for feedback...  I happened upon your website as I was looking for men's aran patterns but wanted to knit with wool made in Yorkshire..I'm interested in the blue faced Leicester and will be browsing the patterns I bought later on - although most of them were for me!  In terms of feedback - I think the website is engaging and easy to shop - with good links and suggestions and ways to search.  My order came as promised - was speedily delivered and the patterns are just as I expected so thank-you.  I am hoping to place an order very soon for the yarn I need - so whether that's a jumper for me or Paddy I will certainly be buying from you.
16th November 2013
Excellent service - lovely, high quality products and fast delivery. Thanks Cottontail Crafts
15th November 2013
Very prompt efficient service. The product matched photo and description and was exactly what I was looking for. Many thanks. 


14th November 2013
Hi Sue, with regard to my recent order for Rico Loopy scarf yarn, I would like to thank you for the prompt delivery of my order. The wool is lovely and I shall be back soon for more, brilliant price too. 


11th November 2013
I quite recently purchased some scarf wool, I was really pleased with the two scarves I knitted, the wool was lovely with beautiful colours. also the speed of delivery by you. Was very impressive. Thank you 
8th November 2013
All well as usual and fantastic service- delivery by return. Excellent
4th November 2013 
I've been extremely pleased with your service (second to none) and the wool I've bought has been great to work with - I'm knitting scarves for my work's Christmas Fair.  I'll be ordering more in the next few days.   
31st October 2013
We would like to thank you for the excellent service provided on our recent orders. Online ordering was easy and straightforward and items were received very quickly! Superb service! Also, you were extremely helpful when contacted by telephone for an additional order. It was late in the day but we still received our items the next day! Again, brilliant service! We cannot fault our purchasing experience with Cottontail Crafts and look forward to dealing with you again.


29th October 2013 
I only have good things to report following my order with you. The site was easy to navigate and the goods were dispatched and received in whistle stop time - well packaged and true to their description Thank you.

27th October 2013

Just to let you know, my order arrived 2 days after ordering. Brilliant service, and very pleased with product. Will definitely use again.

26th October 2013

Thank you it was great to download the pattern i bought as the nearest shop to me that had it in stock was a good distance away,so to get right away was brilliant. I will be buying more from you in the future 

26th October 2013

 I am very impressed with your speedy processing of my order, only ordered my scarf yarn on Wednesday and it arrived yesterday (Friday). This helps enormously with my ability to meet my customer's orders. I love the variety of yarns you have in stock and appreciate the value of your special offers. Look forward to shopping with you again soon.

25th October 2013

Absolutely delighted with the service received from yourselves. The yarn arrived very quickly and was priced very competitively when I compared to other sites.

25th October 2013 

Thank You for your prompt and courteous service. I have never ordered from the UK before, as I was somewhat leery. But, I received my order within one week and am totally pleased. I will remember your site for the future. Thanks again.

24th October 2013

Excellent service, I'm very happy with the speed of delivery and the quality of the product.  Many thanks.

22nd October 2013 

Brilliant product, great Company to deal with. Superfast delivery, no hassle. Have recommended to my crafty friends

22nd October 2013

My items were exactly as described, packed well and arrived quickly. Communication of purchase and delivery was really good. Many thanks.

21st October 2013 

I would like to say how pleased I was with the service from you. Order was dealt with very efficiently and arrived very quickly. Could not ask for more. Thanks

19th October 2013 

As usual, its ordered and delivered with no fuss whatsoever. Superfast delivery.
Highly recommend to family and friends. First Class service A*****

19th October 2013 

Quite Brilliant, efficient service. My wife is very happy with the wools and is knitting up the wools.

14th October 2013

Would highly recommend your Company. Superfast delivery, first class service.

14th October 2013

I've always had excellent service from Cottontail Crafts. The orders are despatched immediately & I've never had any problem with payments. Prices are good too. 

9th October 2013

Thank You Sue and Cottontail Crafts for making two little girls very excited and happy. Fairies really do exist, as Holly's dream that fairies will leave ribbon happened last night (with a little help from you!). Thanks

9th October 2013 

I am very pleased with the service from Cottontail Crafts. The items that I ordered turned up very promptly and are just what I wanted. I have already started knitting the cardigan and so far so good! 
I already have in mind my next project, so I may well be a returning customer as your service was outstanding. Also, your website is easy to explore and very informative.

3rd October 2013 

Excellent service thanks for all your help with finding the pattern  

3rd October 2013

Thanks for great service once again. The yarn arrived very quickly and the order was all in order! 

3rd October 2013

Thank you yes pleased with my order the faux fur wool is gorgeous I will enjoy knitting that up for Christmas presents

23rd September 2013 

My purchase arrived promptly.  And many thanks to Sue for packing the needle gauge safely and her note telling me where to find it!   I'm sure that I will be ordering from you again.

17th September 2013

Thank you so much, delighted with purchase, and such quick delivery, will be returning to your site for definite. 

7th September 2013

Thank you so much Sue.  I couldn't believe it but the parcel arrived in our mail box this morning Friday, 6th September.  To have the wool so quickly with no fuss is such a pleasure. I will be starting Peppa this evening after dinner. Your service is incredible - there are a few places here who could use lessons.

 6th September 2013 

Happy to give feedback as I really appreciate you going the extra mile to get me the stickers I was looking for.  Great service and well priced products. 

2nd September 2013 

My order arrived this morning I would just like to thank you very much for the speedy dispatch. I will definitely be telling all my friends about the first class service you give. Thanks once again. 

23rd August 2013 

Hi Sue, I was thrilled with the service I had from Cottontail Crafts, as always. The website is easy to use and the order always arrives with amazing speed, so I shall continue to use you and recommend you to friends too.

Really good service, pattern arrived well packaged, in perfect condition.